Morgan Turner
Moore,Oklahoma
Summary
Results-driven Cleaning Professional enhancing guest experiences through exceptional service and efficient operations. Maintained high cleanliness standards while effectively communicating with team members and guests, fostering a welcoming atmosphere in fast-paced environments. Collaborated with teams to optimize service flow and adapt to changing demands, ensuring organized and safe workspaces.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Hostess
Bad daddy's Burger bar
Oklahoma, Ok
05.2018 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled guest inquiries and resolved concerns with professionalism.
- Communicated guest needs to kitchen and waitstaff for smooth service flow.
- Collaborated with team members to enhance overall dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness and organization of the front-of-house area.
Host
Tamashii Ramen
Norman, Oklahoma
01.2026 - 06.2026
- Greeted and seated guests promptly in a fast-paced dining environment.
- Monitored dining flow to optimize table turnover rates during peak hours.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Trained new hosts on procedures and customer service standards.
- Collaborated with management to implement service improvements for guest satisfaction.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted in maintaining cleanliness and organization of the dining area.
- Handled incoming calls during busy shifts to assist customers. during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
Material Handler
Johnson Controls
Norman, Oklahoma
11.2022 - 01.2026
- Operated forklifts to transport materials within warehouse environment.
- Organized inventory storage to optimize space and accessibility for team members.
- Assisted in cycle counting to maintain accurate inventory levels across all locations.
- Followed quality control standards during material handling processes throughout shifts.
- Trained new employees on safety practices and material handling techniques effectively.
- Inspected materials for any damages or defects upon receipt.
- Reported any malfunctions or damages of material handling equipment promptly.
- Collaborated with supervisors to develop efficient methods for storing goods.
Sales Associate
Adidas
Oklahoma, Ok
05.2021 - 01.2022
- Drove sales through customer relationship building and suggestive selling techniques.
- Introduced promotions and sale opportunities, enticing customers.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Anticipated customer service needs through proactive engagement with guests.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Used product knowledge for handling objections.
- Communicated customer feedback and recommendations to management for improved service.
- Observed guest needs throughout dining experience, driving high-quality service.
Hostess
Chilis
Oklahoma, Ok
03.2021 - 08.2021
- Escorted guests to tables, ensuring comfort and satisfaction with seating arrangements
- Escorted guests to their assigned tables with care.
- Ensured cleanliness and organization of front end to enhance guest experience.
- Ensured cleanliness of restrooms by regularly inspecting and tidying facilities.
- Responded to phone inquiries promptly, providing accurate information to customers
Picker
Amazon
Oklahoma, Ok
09.2020 - 02.2021
- Selected items efficiently from inventory shelves for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Utilized RF scanners to scan products accurately and efficiently.
- Operated handheld scanners to track and manage product location.
- Collaborated with team members to optimize picking processes.
- Loaded and unloaded products safely according to company protocols.
- Maintained cleanliness and organization within the warehouse environment.
- Adapted quickly to changes in order volume and warehouse layout.
- Conducted regular equipment checks to ensure operational efficiency.
Sales Associate
Bath and body work
Oklahoma, Ok
08.2020 - 02.2021
- Assisted customers with product selection and provided excellent service.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and benefits to enhance knowledge.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to meet daily sales goals consistently.
- Executed promotional displays to attract customer attention and drive sales.
- Maintained store cleanliness and organized merchandise displays effectively.
- Handled inventory management to ensure stock availability and accuracy.
Maid
Jk Janitorial
Oklahoma City, Oklahoma
01.2020 - 08.2020
- Monitored cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.
- Performed cleaning tasks, keeping store neat and organized.
- Removed trash from each cubicle, wiped down surfaces, and dusted furniture.
- When I first started I cleaned bathroomss I would wiped down toilets, sinks, mirrors and all stainless steel in bathroom and mopped the floors.
- I also cleaned elevators and escalators wiped down the walls and mopped the floors and collected the dust on the window frames.
- Mopped floors to ensure a clean and safe environment. and vacuum the floors.
- Promoted visual presentation standards by keeping store replenished.
- Introduced promotions and sales opportunities to drive customer interest and increase store traffic.
- Engaged with guests to identify and fulfill customer service needs, enhancing guest satisfaction.
- Conducted inventory counts to assess stock levels. and examined merchandise to identify items to be reordered and replenished.
- Compared merchandise invoices to received items, ensuring accuracy in shipments and inventory management.
- Received and counted stock items and recorded data manually and on computer.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Used product knowledge to handle objections.
Sales Associate
Homegoods
Norman, Oklahoma
08.2018 - 02.2019
- Assisted customers with furniture selection and provided friendly service.
- Checked out customers, ensuring satisfaction with purchases and addressing inquiries.
- Managed cash transactions accurately for one year.
- Handled shipments and restocked aisles and shelves to maintain inventory organization and availability.
Education
Completed Coursework Towards Automotive - Automotive Maintenance Technology
Moore Norman
Norman, Ok08-2018
High School Diploma -
Moore High School
Moore, Oklahoma05-2018
Skills
- Dining area management
- Front-of-house management
- Guest seating
- Order management
- High-volume service
- Service quality assurance
- Menu communication
- Upselling
- Guest assistance
- Guest interaction
- Customer interaction
- Conflict resolution
- Training and mentoring
- Seating coordination
- Multitasking
- Time management
- Detail-oriented
- Punctuality
- Professionalism
- Strong interpersonal skills
- Communication skills
- Patience and empathy
- Multitasking
Certification
- Oklahoma ABLE commission
- Food handlers
- Id cart
Timeline
Host
Tamashii Ramen
01.2026 - 06.2026
Material Handler
Johnson Controls
11.2022 - 01.2026
Sales Associate
Adidas
05.2021 - 01.2022
Hostess
Chilis
03.2021 - 08.2021
Picker
Amazon
09.2020 - 02.2021
Sales Associate
Bath and body work
08.2020 - 02.2021
Maid
Jk Janitorial
01.2020 - 08.2020
Sales Associate
Homegoods
08.2018 - 02.2019
Hostess
Bad daddy's Burger bar
05.2018 - Current
Completed Coursework Towards Automotive - Automotive Maintenance Technology
Moore Norman
High School Diploma -
Moore High School