Morgan Turpin
South Easton,Massachusetts
Summary
Proven Assistant Manager and Server at Amelia's, adept in Guest Relations Management and fostering Team Collaboration, significantly enhanced customer satisfaction and employee retention. Leveraged analytical skills for problem-solving, leading to a noticeable increase in walk-in business. Excelled in maintaining high-performance standards while mentoring staff for professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Amelias Italian Steakhouse
08.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Manager
Amelias Italian Steakhouse
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Oliver Ames
North Easton, MA06.2024
Skills
- Guest Relations Management
- Dining area maintenance
- Customer Service
- Team Collaboration
- Complaint resolution
- Complex Problem-Solving
- Performance Improvement
Certification
The TIPS Alcohol Certification
Timeline
Server
Amelias Italian Steakhouse
08.2022 - Current
Assistant Manager
Amelias Italian Steakhouse
08.2022 - Current
High School Diploma -
Oliver Ames
The TIPS Alcohol Certification
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