Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Morgan Twentey

Frederick,MD

Summary

Self-motivated and dynamic professional with extensive experience in customer service, product promotion, excelling in guest engagement, and problem solving. Proven ability to manage inventory, train new staff, and ensure operational efficiency. Recognized for maintaining a calm demeanor in fast-paced environments, while delivering exceptional service and enhancing customer satisfaction levels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Bartender

Cucina Massi
Frederick, MD
06.2021 - 04.2025
  • Executed polite, efficient, and high-quality customer service to secure satisfaction.
  • Provided food service and crafted beverages for patrons.
  • Retained extensive knowledge of liquors, wines, and entrées.
  • Established strong customer loyalty and ensured repeat business by delivering compassionate and dedicated service.
  • Checked food before serving it to customers.
  • Facilitated special events aimed at elevating customer footfall and enhancing profit margins.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Developed good working relationships with fellow employees through effective communication, ensuring smooth operational processes.
  • Effectively multitasked within fast-paced environment.
  • Documented and acquired an inventory of liquor, wine, paper products, and other food and beverage items.
  • Assisted in training new servers.

Dental Assistant

Rosemont Dental
Frederick, MD
11.2020 - 06.2021
  • Provided chair-side assistance during dental procedures.
  • Took digital X-rays of teeth using radiographic equipment.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Assisted in laboratory procedures.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.

Server

Jimmy's Grille Dewey Beach
Dewey Beach, DE
06.2018 - 08.2020
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Restaurant Hostess

La Paz
Frederick, MD
07.2017 - 06.2018
  • Greeted customers and escorted them to their tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Managed reservations, waitlists, take-out orders, and special requests for large parties.
  • Provided assistance to wait staff as needed, including refilling beverages and clearing plates from tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Education

High School Diploma -

Governor Thomas Johnson High School
Frederick
06-2017

Some College (No Degree) - Dental Hygiene

Frederick Community College
Frederick, MD

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Multitasking and organization
  • Time management
  • Effective communication
  • Training new staff
  • Memory retention
  • Strong work ethic
  • Guest engagement
  • Composed disposition
  • Conflict resolution
  • Suggestive selling

Certification

  • OSHA Certified
  • TIPS Alcohol Certified

Affiliations

  • Enthusiastic reader with a love of books and bookstores
  • Outdoor activities/disc golf league

Timeline

Server/Bartender

Cucina Massi
06.2021 - 04.2025

Dental Assistant

Rosemont Dental
11.2020 - 06.2021

Server

Jimmy's Grille Dewey Beach
06.2018 - 08.2020

Restaurant Hostess

La Paz
07.2017 - 06.2018

High School Diploma -

Governor Thomas Johnson High School

Some College (No Degree) - Dental Hygiene

Frederick Community College

Similar Profiles

CREATE PROFILE