Morgan Uhl
Lockport
Summary
Dedicated and adaptable professional with over 4 years of experience in customer service, sales, and hospitality. Expertise in administrative support, scheduling, and effective communication via phone and email, along with a proven track record in managing financial transactions. Focused on strong branding and marketing skills. Recognized for a strong work ethic and positive demeanor, consistently awarded Employee of the Month multiple times. Eager to leverage exceptional organizational and interpersonal skills to deliver outstanding customer service and contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Experience Lead
PetSmart
Amherst, NY
11.2025 - Current
- Oversee daily store and salon operations, including opening and closing procedures, operational compliance, and team coordination
- Build promotional and marketing material through graphic design, flyers, hand-drawn signs, social media engagement, and photography.
- Lead planning and execution of in-store events, adoption partnerships, and company initiatives.
- Manage salon scheduling, workflow coordination, and day-to-day business operations for multiple groomers and associates.
- Monitor salon and store performance metrics, ensuring teams meet productivity, sales, and customer service goals.
- Coach, train, and support associates on company initiatives, operational procedures, and customer service standards.
- Handle escalated customer concerns and conflict resolution while maintaining positive client relationships.
- Assist in training new salon associates and support ongoing associate development.
- Maintain operational paperwork, scheduling systems, reports, and business spreadsheets.
- Served in an expanded leadership capacity by assuming additional managerial responsibilities during leadership leave coverage.
- Collaborate with store leadership to improve operational efficiency, customer experience, and team performance.
Sales Associate/Adoption Ambassador
PetSmart
Amherst, NY
10.2023 - 11.2025
- Provide customer service to 50+ customers daily with pet care, product knowledge, and adoption support.
- Act as Adoption Ambassador, coordinating placements, emailing follow-ups, and maintaining partnerships with adoption groups.
- Schedule and confirm grooming appointments via phone and in person, manage daily appointment calendar for multiple groomers.
- Handle incoming and outgoing phone calls, customer emails, and adoption event coordination.
- Recognized as Employee of the Month three times for outstanding service and teamwork.
- Prepare and maintain paperwork for grooming services, customer orders, safety compliance, and adoption groups.
- Organize and support adoption events, coordinating logistics with outside organizations.
- Ensure safety compliance as a Safety Team member, helping enforce store policies and training new associates.
- Support grooming team with pet bathing and handling; fulfill in-store and online orders accurately.
- Provide direct animal care, including handling pets, cleaning habitats, monitoring health, and maintaining treatment.
Customer Service
Uncle G’s Ice Cream
Lockport, NY
06.2023 - 10.2023
- Operated cash register and POS system while handling cash transactions accurately.
- Prepared and served ice cream and food items while maintaining food safety standards.
- Assisted customers with questions and ensured a positive guest experience.
- Coordinated and completed customer orders quickly and efficiently in a high-volume setting.
Hostess
New York Beer Project
Lockport, NY
10.2022 - 06.2023
- Greeted and seated guests, managing a reservation system and organizing table arrangements for high-volume service.
- Answered and managed phone calls for reservations, takeout orders, and guest inquiries.
- Scheduled reservations, updated waitlists, and ensured efficient seating rotations.
- Handled the POS system for takeout orders and transactions, including processing cash, credit cards, and gift cards.
- Coordinated takeout operations by preparing, packaging, and ensuring accuracy of customer orders.
- Assisted the bar team as a bar-back, stocking supplies and supporting basic bartending duties.
- Delivered food to tables, reset dining areas, and assisted with kitchen prep during peak hours.
- Provided professional guest service in a fast-paced environment while multitasking across roles.
Sales Associate
Target
Amherst, NY
10.2021 - 10.2022
- Assisted customers with purchases, returns, and product inquiries across multiple departments.
- Operated cash register, processed payments, and balanced cash drawers.
- Organized merchandise and maintained clean, orderly displays.
- Provided efficient customer service by answering calls and assisting with store operations.
Education
High school diploma -
Starpoint High School
Lockport, NY06.2023
Bachelor of Science - Business Administration
University At Buffalo
Buffalo, NY06.2027
Skills
- Attention to detail
- Phone etiquette
- Appointment scheduling
- Retail sales
- Communication skills
- Customer service
- Administrative experience
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
Driver's License
Timeline
Experience Lead
PetSmart
11.2025 - Current
Sales Associate/Adoption Ambassador
PetSmart
10.2023 - 11.2025
Customer Service
Uncle G’s Ice Cream
06.2023 - 10.2023
Hostess
New York Beer Project
10.2022 - 06.2023
Sales Associate
Target
10.2021 - 10.2022
High school diploma -
Starpoint High School
Bachelor of Science - Business Administration
University At Buffalo