Jayne Ipina
Los Angeles,CA
Summary
Customer-focused manager with 2+ years of experience, including scheduling appointments, handling confidential client data, and training staff, combined with a completed HIPAA-compliance certification and an in-progress Certified HIPAA Professional (CHP) credential. Proven ability to maintain accurate records, communicate clearly under pressure, and apply privacy best practices. Seeking an entry level health-information, compliance, or administrative role where my strong organizational skills and dedication to data protection can help a healthcare team deliver safe, efficient patient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Experience Lead
PetSmart
Pico Rivera, CA
03.2024 - Current
- Worked effectively in fast-paced environments.
- Managed appointment scheduling for the in-store pet salon, coordinating calenders, confirming bookings, and handling cancellations
- Executed receptionist responsibilities, including greeting visitors, managing multi-line phone systems, directing inquiries, and safeguarding confidential customer records.
- Created and managed weekly sales reports, inventory logs, and staffing rosters using Microsoft Word and Excel to enhance data clarity and minimize errors.
- Led team in developing and implementing operational strategies to enhance workflow efficiency.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Pet Care Specialist
PetSmart
Pico Rivera, CA
01.2023 - 03.2024
- Provided daily care for diverse pets, ensuring health and well-being through attention to individual needs.
- Assisted customers in selecting appropriate products, enhancing overall shopping experience and pet care knowledge.
- Implemented training sessions for new staff on proper pet handling techniques and customer service protocols.
- Collaborated with veterinary staff to monitor pet health, book veterinary appointments, and by addressing concerns promptly for optimal care outcomes.
- Handled cash, credit, and electronic transactions while following secure payment procedures, reinforcing attention to detail and regulatory compliance.
Associate
Jersey Mike's Subs
Los Angeles, CA
07.2021 - 07.2022
- Trained new team members on food safety and customer service best practices.
- Streamlined sandwich preparation processes, enhancing order accuracy and efficiency.
- Oversaw adherence to food safety and sanitation standards, implementing hand washing procedures, conducting temperature checks, and managing proper food storage.
- Implemented quality control measures to maintain product standards and consistency.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Organization and time management
- Adapting quickly to change
- Dependable and responsible
- Customer service
Certification
- HIPAA Compliance Training - March 2026 (1 year Certificate)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Experience Lead
PetSmart
03.2024 - Current
Pet Care Specialist
PetSmart
01.2023 - 03.2024
Associate
Jersey Mike's Subs
07.2021 - 07.2022
High School Diploma -
Los Angeles High School