Morgan Viall
Lancaster,MA
Summary
Seasoned management professional successful at establishing excellent working relationships with clients and customers, employees, vendors and contractors.
Interested to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Business Operations & Salon Manager
Heads Up Salon
Natick, MA
02.2020 - Current
- Key member of restructuring 30-year existing company to remain relevant and competitive in current industry.
- Promoted positive client experience through day-to-day supervision and management of salon company.
- Developed and optimized inventory and other organizational systems to boost efficiency and operational fluidity.
- Recorded and tracked crucial financial records including end of day reports, balance sheets, weekly and monthly production reports, and cash inflow/outflows.
- Recruited, hired, and assisted training new staff members on business procedures, duties and client care methods.
- Initiated and improved relationships with various wholesalers and sales representatives to deliver on-trend retail products for consumers, and continuing education opportunities for staff members.
Staffing Specialist
Barton Associates
Worcester, MA
08.2019 - 02.2020
- Managed growing provider database by entering, updating and maintaining candidate contact details, CV's, licensing and certifications, and other supporting documentation.
- Completed 100 outgoing calls daily and successfully submitted over 50 providers to assignments.
- Controlled expenses through recruitment of profitable account providers and negotiation of favorable business contracts.
Receptionist
Phillip DePalma Salon
Franklin, MA
09.2017 - 02.2020
- Established professional customer relations with incoming visitors and provided friendly, knowledgeable assistance.
- Answered more than 100 incoming calls and emails daily to resolve customer issues and schedule appointments.
Marketing Research Assistant
Bridgewater State University
Bridgewater, MA
01.2018 - 05.2018
- Devised and evaluated primary research methods and procedures for collecting data such as surveys, observations, and focus groups.
- Collected and analyzed 3 months of data through SPSS on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Created and presented real-time reports on current market conditions to client directly.
Payroll & Administrative Assistant (Summer Intern)
Progressive Health Solutions
Stoneham, MA
05.2017 - 08.2017
- Developed and updated spreadsheets and databases to track, analyze and report on performance and job completion.
- Verified timekeeping records and handled any discrepancies with over 25 employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Education
Bachelor of Science - Business Management
Bridgewater State University
Bridgewater, MA05.2019
Skills
- Microsoft Office: Word, PowerPoint, Excel, Access
- Salesforce and SafeNet
- Business Management and Development
- Inventory Tracking and Management
- Strong Organizational and Attention to Detail Skills
- Database and Client Management Systems
- Multitasking and Time Management
- Payroll Administration
- Hiring and Onboarding
- Sales and Services Tracking
- Financial Statement Review
- Records Organization and Management
Timeline
Business Operations & Salon Manager
Heads Up Salon
02.2020 - Current
Staffing Specialist
Barton Associates
08.2019 - 02.2020
Marketing Research Assistant
Bridgewater State University
01.2018 - 05.2018
Receptionist
Phillip DePalma Salon
09.2017 - 02.2020
Payroll & Administrative Assistant (Summer Intern)
Progressive Health Solutions
05.2017 - 08.2017
Bachelor of Science - Business Management
Bridgewater State University
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