Proven team player with a strong background in customer service and collaboration, as demonstrated at Honeybaked Ham Co. Enhanced service quality and customer satisfaction by fostering team unity and understanding customer needs. Skilled in customer relations and effective communication, significantly contributing to a supportive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Customer Service, Prepare Orders, Light Cleaning
Honeybaked Ham Co. (Seasonal)
5212 Monroe St. Toledo, Ohio 43623
11.2023 - 04.2024
Collaborated with team members to improve overall response times and service quality.
Teacher Assistant, Food Preparer, Light Cleaning
Kynards Child Development Center
3300 Upton Ave. , Toledo, Ohio 43613
08.2023 - 11.2023
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service, Grill Orders, Lobby Cleaning
McDonald's
3005 N.Holland-Sylvania Rd., Toledo, Ohio 43615
10.2021 - 07.2023
Collaborated with team members to improve overall response times and service quality.
<ul>
<li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li>
<li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li>
<li>Resolved delivery route issues and discrepancies proactively.</li>
<li>Achieved daily delivery route send-off quotas efficiently.</li>
<li>Scanned and sorted packages onto appropriate delivery routes accurately.</li>
<li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li>
<li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li>
<li>Ensured proper documentation and labeling for each package before dispatch.</li>
<li>Trained new staff on customer service protocols and best practices.</li>
<li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li>
<li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li>
<li>Surpassed sales goals through the implementation of successful marketing strategies.</li>
</ul> at VEHO TECH INC<ul>
<li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li>
<li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li>
<li>Resolved delivery route issues and discrepancies proactively.</li>
<li>Achieved daily delivery route send-off quotas efficiently.</li>
<li>Scanned and sorted packages onto appropriate delivery routes accurately.</li>
<li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li>
<li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li>
<li>Ensured proper documentation and labeling for each package before dispatch.</li>
<li>Trained new staff on customer service protocols and best practices.</li>
<li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li>
<li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li>
<li>Surpassed sales goals through the implementation of successful marketing strategies.</li>
</ul> at VEHO TECH INC