Ashley Hubbard
New Holland,OH
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Orders and Customer Service Specialist
Mid-Ohio Food Collective
Grove City
07.2024 - Current
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Responded to customer emails with accurate product and service information.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Customer Service Representative
Safelite AutoGlass
Columbus, US
07.2021 - 10.2023
- Provided exceptional customer service by promptly responding to inquiries via phone, email, and chat
- Resolved customer complaints and issues in a professional and timely manner, resulting in high customer satisfaction ratings
- Assisted customers with product selection, ordering, and tracking shipments to ensure a seamless purchasing experience
Advanced Assembler
NSG Pilkington
Grove City, US
03.2019 - 08.2020
- Skilled in operating a variety of power tools and machinery to fabricate and assemble intricate parts with high accuracy
- Experienced in performing quality inspections and testing to ensure manufactured products meet stringent industry standards
Delivery Driver
Jimmy John's Sandwiches
Canal Winchester, US
02.2016 - 06.2019
- Safely and efficiently navigate delivery routes to ensure on-time delivery of goods
- Maintain excellent customer service by providing friendly and professional interactions during deliveries
- Adhere to all traffic laws and safety regulations to minimize risks and uphold company standards
Education
GED -
Groveport Madison High School
Groveport, OH09.2010
Skills
- Cash Handling
- Cashiering
- Food Preparation
- Warehouse Experience
- Packaging
- Cleaning Experience
- Order Picking
- Delivery Driver Experience
- Host/Hostess
- Food Service
- Retail Sales
- Assembly
- Load & Unload
- Cooking
- Customer service
- Retail sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 05/01/24, Responding to customer situations with sensitivity
- Customer service, Proficient, 05/01/24, Identifying and resolving common customer issues
- Medical receptionist skills, Proficient, 11/01/23, Managing physician schedules and maintaining accurate patient records
Timeline
Orders and Customer Service Specialist
Mid-Ohio Food Collective
07.2024 - Current
Customer Service Representative
Safelite AutoGlass
07.2021 - 10.2023
Advanced Assembler
NSG Pilkington
03.2019 - 08.2020
Delivery Driver
Jimmy John's Sandwiches
02.2016 - 06.2019
GED -
Groveport Madison High School