Joe Enriquez
Henderson,CO
Summary
Highly skilled in customer service with a specialization in cashier management. Demonstrated expertise in enhancing customer satisfaction, resolving complaints and facilitating smooth transactions. Strengths include leadership, conflict resolution, and communication skills. Contributions to previous roles include streamlining checkout procedures and improving team efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist Head Cashier
Lowe’s
Westminster, Colorado
01.2024 - Current
- Provided training to new employees on company policies and procedures.
- Organized merchandise displays to attract customers.
- Greeted customers and provided excellent customer service.
- Utilized point-of-sale system to process sales transactions accurately.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
- Received and processed payment from customers.
- Resolved customer complaints in a timely manner.
- Upheld company standards for quality assurance throughout all aspects of customer service.
- Resolved conflicts between customers and staff in a professional manner.
- Maintained cleanliness of work area and checkout counter.
- Ensured compliance with safety regulations while handling money.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Processed returns and exchanges in accordance with store policy.
- Monitored security cameras to detect suspicious activity.
- Participated in team meetings to discuss strategies for improving customer experience.
- Balanced cash drawer at the end of each shift.
- Assisted coworkers with tasks as needed.
- Managed inventory levels by restocking shelves when necessary.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered phone calls promptly and professionally.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Informed customers of in-store promotions or pricing specials.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Collaborated with senior management to ensure successful implementation of projects.
- Developed and maintained relationships with vendors and suppliers.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Conducted market research to identify new business opportunities.
- Conducted market analysis to identify potential opportunities for growth.
Forklift Operator
Saia LTL Freight
Henderson, CO
09.2022 - 11.2023
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Collaborated with senior management to ensure successful implementation of projects.
- Developed and maintained relationships with vendors and suppliers.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Developed and implemented strategies to improve customer service experience.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer issues efficiently to build loyalty.
- Supported staff training, development and evaluation.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Delivered packages to customers in a timely and efficient manner.
- Reported any incidents involving the truck or its cargo to management immediately.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Assisted with loading and unloading freight when necessary.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Forklift Operator
FedEx Frieght
Henderson, CO
05.2020 - 08.2022
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Loaded pallets onto trailers for shipment.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Tied and secured loads to prevent shifting or damage to items.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Delivered packages to customers in a timely and efficient manner.
- Inspected lifts before use to prevent damage to goods.
- Maintained current forklift training and certification as required by company policies.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Communicated with team members to coordinate efficient and accurate movements.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Landscape Worker
Environmental Landworks Company
Golden, Colorado
04.2019 - 02.2020
- Laid sod pieces over prepared areas of soil in order to establish new lawns.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Cultivated soil prior to planting trees or flowers in order to create ideal growing conditions.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Performed routine maintenance on all types of landscaping equipment.
- Removed debris from work sites after completion of each project.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Resolved customer inquiries promptly and professionally.
- Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
- Set up lighting fixtures along walkways in order to illuminate outdoor spaces at night.
- Communicated effectively with clients regarding project timelines and expectations.
- Assisted in planting trees and shrubs according to landscape design plans.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Constructed fences around properties in order to provide privacy or security.
- Collaborated with other departments to ensure timely completion of projects.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Used hand and power tools or equipment to complete wide range of landscape and irrigation tasks.
- Moved backpack blowers, large containers of mulch or plant material and various sizes of lawnmowers.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
- Directed crew members completing landscaping tasks.
- Installed sprinkler systems for residential and commercial customers.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Pruned trees and bushes to improve visibility and shape.
- Answered customer questions regarding care and general knowledge of landscape.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Installed block and stone décor according to plans and specifications.
- Planted flowers, bushes, shrubs, trees, and grass.
- Operated landscaping equipment to maintain grounds and remove trees.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
Education
High School Diploma -
Augustus Hawkins High School
Los Angeles, CA06-2019
Skills
- Upselling products
- Empathy and patience
- Motivational skills
- De-escalation techniques
- Complaint handling
- Drawer management
- Check processing
- Merchandise restocking
- Positive and professional
- Customer complaint resolution
- Basic math
- Reliability and punctuality
- Customer relationship management (CRM)
- Point-of-sale system
- Customer satisfaction
- Cash handling expertise
- Stress management
- Telephone management
- Financial overage analysis
- Product merchandising
- Account management
- Customer inquiries
- Multitasking and organization
- Inventory management
- Refund handling
- Cash register operation
- Cash handling
- Product knowledge
- Guest services
- Patience and composure
- Customer focus
- Phone etiquette
- Time management
- Cash management
- Conflict resolution
- Customer service
- Organization and time management
- Microsoft Word
- Multitasking
- Good Telephone Etiquette
- Leadership
- Product picking
- Loading and unloading
- Shipping and packaging
- Forklift driving
- Warehouse safety
- Labeling and stocking
- Pallet jack proficiency
- Order picking and processing
- Order picking
- RF scanning devices
- Order logging
- Pallet jack operation
- Mentoring and training
- Staff management
- Storage area housekeeping
- Work area maintenance
- Heavy lifting
- Forklift operation
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist Head Cashier
Lowe’s
01.2024 - Current
Forklift Operator
Saia LTL Freight
09.2022 - 11.2023
Forklift Operator
FedEx Frieght
05.2020 - 08.2022
Landscape Worker
Environmental Landworks Company
04.2019 - 02.2020
High School Diploma -
Augustus Hawkins High School