Zachary Jones

Ripley's Believe It or Not

04.2021 - 02.2025

Counted money in drawers at beginning and end of each shift.
Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Trained new hires on company policies and best practices, fostering a positive team environment.
Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
Streamlined checkout process for quicker service, implementing effective cash handling procedures.
Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
Boosted store sales through knowledgeable product recommendations and upselling techniques.
Streamlined communication between front-end and back-end operations improving coordination enhancing overall efficiency.
Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
Utilized POS system to handle customer cash and credit card transactions.