Joseph McIntyre
Roseville,CA
Summary
Welcoming Customer Service Specialist adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist Head Cashier
Dick Sporting Goods
Roseville, CA
08.2022 - Current
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
Member Service Representative
Planet Fitness
Rocklin, CA
05.2023 - 08.2023
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding members needs, and offering appropriate solutions.
- Built rapport with members be engaging in genuine conversations and demonstrating a commitment to their wellbeing.
- Handled complaints with prompt,courteous service to uphold professional reputation.
Education
High School Diploma -
Roseville High School
Roseville, CA06-2022
Skills
- Complaint Handling
- De-Escalation Techniques
- Positive Attitude
- Cash Handling
- Organizational skills
- Professionalism
- Empathy and Patience
- Problem solving
- Upselling Products
- Effective Communication
Timeline
Member Service Representative
Planet Fitness
05.2023 - 08.2023
Customer Service Specialist Head Cashier
Dick Sporting Goods
08.2022 - Current
High School Diploma -
Roseville High School