Tenisha Jackson
Guilford,CT
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist Head Cashier
Big Y Supermarket
10.2022 - Current
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty. Counted and balanced store safe.
Cashier
Dollar Tree
11.2021 - 09.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier\ Food Prep
Danny's Little Taste Of Texas
01.2018 - 10.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
BBA - Drug And Alcohol Counseling
I.C.D.C. College
Los Angeles, CA09.2002
High School Diploma -
The Work Group
Pennsauken, NJ06.1999
Skills
- Complaint Handling
- De-Escalation Techniques
- Product Knowledge
- Interpersonal Skills
- Performance Monitoring
- Cash Handling
- Staff Training
- Sales Techniques
- Telephone Etiquette
Timeline
Customer Service Specialist Head Cashier
Big Y Supermarket
10.2022 - Current
Cashier
Dollar Tree
11.2021 - 09.2022
Cashier\ Food Prep
Danny's Little Taste Of Texas
01.2018 - 10.2021
BBA - Drug And Alcohol Counseling
I.C.D.C. College
High School Diploma -
The Work Group
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