Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Florez

Weston,FL

Summary

Ambitious Front End Associate offering 3+ years of proven contributions to retail grocery teams and organizations. Proficient in the interpretation of plan-o-grams, assembly of creative store displays and motivational communication with co-workers, customers and management.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist Head Cashier

Dick's Sporting Goods
04.2022 - Current
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Created price tags and merchandise signs.
  • Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
  • Streamlined checkout process for quicker service, implementing effective cash handling procedures.
  • Collaborated closely with the management team to identify areas of improvement within the customer service department.
  • Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
  • Supervised junior cashiers'' work quality closely monitoring their adherence to established guidelines resulting in improved overall performance.

Front End Associate

Lowes Home Improvement
04.2021 - 04.2022
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Facilitated cash, check and credit transactions on cash register with 97+% accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Created price tags and merchandise signs.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Trained new associates on basic and advanced shipment procedures.

Warehouse Associate

5th Avenue Recruiting
09.2020 - 01.2021
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory counts and stocked merchandise.
  • Worked safely around moving machinery.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.

Conference Set-Up

Bonaventure Resort And Spa
10.2019 - 03.2020
  • Inspected event facilities to confirm conformance to customer requirements.
  • Consulted with customers to determine objectives and requirements for events.
  • Organized, coordinated and deployed events while focusing on delivering superior customer service.
  • Organized Ballrooms, Conference rooms and Party rooms for adequate use and space.

Laundry Worker

M&M Cleaning Corp
07.2018 - 10.2019
  • Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Collected soiled tablecloths, napkins and draperies after large events.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Applied chemicals, sanitizers and powders safely and correctly.

Cashier

Hungry Howies Pizza & Subs
06.2016 - 08.2016
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree - Computational Science

Broward College
Fort Lauderdale, FL

High School Diploma -

Western High School
Davie, FL
06.2019

Skills

  • Customer assistance
  • Refund handling
  • Point-of-sale system operation
  • Basic math skills
  • Sales expertise
  • Customer Relations
  • Written and verbal communication
  • Coaching and mentoring
  • Order taking
  • Retail merchandising
  • De-Escalation Techniques
  • Complaint Handling
  • Cross-selling abilities
  • POS System Operation

Timeline

Customer Service Specialist Head Cashier

Dick's Sporting Goods
04.2022 - Current

Front End Associate

Lowes Home Improvement
04.2021 - 04.2022

Warehouse Associate

5th Avenue Recruiting
09.2020 - 01.2021

Conference Set-Up

Bonaventure Resort And Spa
10.2019 - 03.2020

Laundry Worker

M&M Cleaning Corp
07.2018 - 10.2019

Cashier

Hungry Howies Pizza & Subs
06.2016 - 08.2016

No Degree - Computational Science

Broward College

High School Diploma -

Western High School

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Cristian Florez