Sonya Travis
Retail Manager
Brockton,MA
Summary
I have been working every aspect of retail since i was 14. Ive worked in alot of major retail corporations. Im a great worker like to stay busy and know how to deal with people. I can basically do any position in retail and willing to learn as well.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist Head Cashier
Dicks Sporting Goods
Brockton, MA
08.2020 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Completed file maintenance log for price discrepancies.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Blanchards Wine & Spirits
Brockton
06.2019 - 07.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 50 customers per day
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Service Associate
Costco Travel
Avon, MA
01.2017 - 06.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Manager
Bjs Wholesales Club
Stoughton, MA
08.2015 - 06.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Consistently managed [Number]-person staff, effectively resolving issues, which resulted in top ranking out of [Number] teams.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Improved customer service initiatives by streamlining sales and order management processes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
Department Manager
Walmart
Brockton, MA
02.2003 - 03.2014
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
GED -
Massasoit Community College
Brockton, MA 03.2001 - 09.2002
Skills
Retail merchandising
Drawer management
Refund handling
Basic math skills
Store merchandise stocking
Cash Handling
Purchase assistance
Product knowledge
Payment collection
Product restocking
Cleaning and sanitizing
Customer assistance
Till counting
Order taking
Cash register systems
Point of sale operation
Security Monitoring
Liquor law compliance
Product and service sales
Identification checks
Refunds and exchanges
Cash register operation
Cash drawer management
Timeline
Customer Service Specialist Head Cashier
Dicks Sporting Goods
08.2020 - Current
Cashier
Blanchards Wine & Spirits
06.2019 - 07.2022
Customer Service Associate
Costco Travel
01.2017 - 06.2018
Customer Service Manager
Bjs Wholesales Club
08.2015 - 06.2017
Department Manager
Walmart
02.2003 - 03.2014
GED -
Massasoit Community College
03.2001 - 09.2002