Morgan Weber
Morrison,IL
Summary
Leadership professional with over a decade of diverse experience, including supervisory roles in claims service and water mitigation support, as well as creative roles in photography and design. Demonstrates a strong ability to develop and implement training programs, streamline processes and improve team performance. Shows a knack for data analysis and marketing, and as a visionary they are committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
Work History
Special Investigator
Liberty Mutual
01.2021 - 11.2023
- Contribute to the development and improvement of Liberty Mutual's Special Investigator training program by identifying areas for enhancement and providing input on curriculum and materials
- Serve as a liaison between Liberty Mutual and external fraud investigation agencies to ensure efficient coordination and exchange of information for ongoing investigations
- Ensure compliance with all industry regulations and company policies to maintain the highest standards of ethical conduct in investigations
- Identify and investigate potential fraudulent claim activities to protect Liberty Mutual's assets and interests.
- Mitigated risks for clients by offering recommendations on preventive measures based on investigation findings.
- Streamlined investigative processes with the implementation of advanced research techniques and tools.
- Optimized resource allocation in high-priority cases, ensuring timely delivery of critical information to stakeholders.
Photographer / Small Business Owner
From Ear to Ear Photography
01.2022 - Current
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Develop and implement new photography techniques and styles to stay ahead of industry trends and provide unique and captivating photographs for clients
- Collaborate with clients to understand their vision and translate it into visually stunning photographs
- Manage the inventory of camera equipment, ensuring that all items are accounted for and in working order
- Maintain the studio's financials, including budgeting, invoicing, and tracking expenses
- Coordinate the studio schedule and client information, ensuring that all appointments are organized and kept up to date.
Creator / Designer / Editor
Morgs Shirts & Stuff
10.2022 - Current
- Sole Owner/employee of business
- Develop and maintain relationships with suppliers and vendors to ensure a consistent and reliable supply of raw materials and merchandise
- Develop and implement marketing strategies to promote the business and increase sales
- Develop and execute marketing strategies to increase brand awareness and drive customer engagement
- Create visually appealing and engaging designs for merchandise and promotional materials to attract customers
- Manage inventory and procurement process to ensure an adequate supply of materials and merchandise for production and sales
- Utilize data analysis to identify trends and insights in customer behavior, social media engagement, and online traffic, in order to optimize marketing strategies and drive business growth
- Collaborate with the outside resources to develop and execute creative marketing campaigns and initiatives to increase brand visibility and attract new customers.
Water Mitigation Support Supervisor
Liberty Mutual
11.2018 - 01.2021
- Collaborate with cross-functional teams to identify and implement process improvements that enhance the efficiency and effectiveness of water mitigation support operations
- Develop and implement a comprehensive training program for water mitigation support staff, including onboarding, skill development, and continuous learning opportunities
- Develop and implement a performance management system to track and evaluate the performance of the Water Mitigation Support team, and provide regular feedback and coaching to support staff to help improve their skills and performance
- Identify opportunities for automation and implement tools or processes to streamline workflows and increase productivity in water mitigation support operations
- Monitor and analyze customer satisfaction metrics to identify areas for improvement and implement strategies to enhance customer service
- Lead initiatives to improve customer satisfaction metrics by analyzing customer feedback and implementing appropriate changes in water mitigation support operations
- Develop and maintain strong relationships with insurance agents and adjusters to ensure smooth communication and collaboration in water mitigation support operations.
Claims Service Center Supervisor
Liberty Mutual
04.2016 - 11.2018
- Develop and implement training programs to improve customer service skills and ensure consistent service quality across the Claims Service Center
- Implement a performance tracking system to monitor and measure the productivity and efficiency of the claims service center team
- Implement a performance management system to track and evaluate the performance of claims service center staff and provide feedback and coaching to improve performance
- Conduct regular performance evaluations and provide constructive feedback to claims service center team members to promote professional growth and improve overall team performance
- Establish and maintain effective communication channels with team members, supervisors, and other departments to ensure smooth workflow and timely resolution of issues
- Identify and recommend process improvements to streamline claims processing and increase efficiency
- Identify areas for process improvement and develop and implement solutions to increase efficiency and reduce costs in the Claims Service Center.
Claims Customer Care Representative AND Interim Supervisor
Liberty Mutual
10.2013 - 04.2016
- Identify opportunities for cross-training within the Claims Customer Care team and propose a plan for implementation to improve team efficiency and provide backup support during peak periods
- Develop and maintain relationships with key stakeholders, such as policyholders, insurance agents, and medical providers, to ensure excellent customer service and satisfaction
- Conduct regular performance evaluations and provide constructive feedback to Claims Customer Care Representatives to ensure continuous improvement and professional development
- Conduct performance evaluations for Claims Customer Care Representatives and Interim Supervisors to provide feedback, identify strengths and areas for improvement, and develop training plans to enhance skills and knowledge
- Assist in the development and implementation of training programs for the Claims Customer Care team to enhance their skills and knowledge in handling customer inquiries and resolving concerns
- Collaborate with the IT department to identify and implement technology solutions that streamline claims processing and improve overall efficiency
- Collaborate with other departments, such as underwriting and claims processing, to ensure efficient and seamless customer experience.
Education
Bachelors - Science of Business
University of Phoenix
Remote04.2021
Skills
- Microsoft (All platforms)
- Adobe (Lightroom and Photoshop)
- Data Analysis
- Innovative problem-solving
- Effective Communication
- Design development
- Visual Communication
- Design skills
- Interview techniques
- Research abilities
- Investigative Tools Proficiency
- Risk Assessment
Timeline
Creator / Designer / Editor
Morgs Shirts & Stuff
10.2022 - Current
Photographer / Small Business Owner
From Ear to Ear Photography
01.2022 - Current
Special Investigator
Liberty Mutual
01.2021 - 11.2023
Water Mitigation Support Supervisor
Liberty Mutual
11.2018 - 01.2021
Claims Service Center Supervisor
Liberty Mutual
04.2016 - 11.2018
Claims Customer Care Representative AND Interim Supervisor
Liberty Mutual
10.2013 - 04.2016
Bachelors - Science of Business
University of Phoenix