Morgan Rutledge
Cedar Park,TX
Summary
Detail-oriented administrative and operations professional with 8+ years of experience supporting customers, remote teams, and day-to-day business operations. Skilled in scheduling, documentation, data entry, CRM and reservation systems, client communication, and administrative coordination. Known for strong organization, accuracy, problem-solving, and the ability to manage multiple priorities while keeping workflows running smoothly and efficiently.
Overview
9
9
years of professional experience
Work History
Remote Reservations Specialist
Luxurban Wyndham Hotels
Cedar Park, TX
04.2023 - 12.2023
- Delivered exceptional customer service by resolving inquiries and tailoring recommendations to enhance guest experiences.
- Coordinated reservations for multiple hotel properties, ensuring timely confirmations and high customer satisfaction.
- Streamlined bookings and client communication using advanced reservation systems for enhanced efficiency.
- Partnered with cross-functional teams to maximize occupancy rates, contributing to increased revenue.
- Maintained accurate records of reservations, payments, and cancellations to support effective billing processes.
Remote Tracer / Team Lead
Meta
Austin, TX
04.2021 - 01.2023
- Led and mentored remote team to ensure compliance with privacy and safety regulations, fostering a culture of accountability.
- Monitored performance using data analytics, making adjustments to optimize results.
- Monitored performance through data analytics, adjusting strategies to enhance overall results.
- Trained new team members on tracing techniques and reporting systems, improving onboarding experience and team proficiency.
Remote Data Entry Clerk
Apple
Austin, TX
11.2019 - 01.2021
- Entered and maintained large volumes of data with a high level of accuracy and confidentiality.
- Performed regular quality checks, ensuring high database integrity.
- Worked with team members to identify and resolve data discrepancies, enhancing data reliability.
- Contributed to updated data entry guidelines, supporting process improvements.
Front Desk / Assistant Manager
Luxe Laundry
Austin, TX
05.2017 - 10.2019
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Operated a high-volume switchboard system, managing daily calls and ensuring efficient communication flow.
- Oversaw daily operations of a high-volume switchboard system, facilitating effective communication among departments., ensuring efficient communication flow.
Daycare Teacher
Kids Club
Cedar Park, TX
11.2014 - 05.2017
- Designed and implemented developmentally appropriate activities for children ages 2-5.
- Fostered strong relationships with children, parents, and colleagues, enhancing classroom community and support.
- Observed and documented children's progress, tailoring support to individual needs to promote developmental growth.
- Maintained safe, clean, nurturing classroom environment, ensuring compliance with health standards for children's well-being.
Education
Diploma -
Cedar Park High School
Cedar Park, TXSkills
- Reservation systems
- Reservation management
- Client relations
- Data Entry & Accuracy
- Microsoft Office & Excel
- Time management
- Detail orientation
- Collaboration Techniques
- Conflict resolution
Timeline
Remote Reservations Specialist
Luxurban Wyndham Hotels
04.2023 - 12.2023
Remote Tracer / Team Lead
Meta
04.2021 - 01.2023
Remote Data Entry Clerk
Apple
11.2019 - 01.2021
Front Desk / Assistant Manager
Luxe Laundry
05.2017 - 10.2019
Daycare Teacher
Kids Club
11.2014 - 05.2017
Diploma -
Cedar Park High School