Morgan Williams
Charlotte,NC
Summary
Dynamic and results-driven professional with a proven track record at Dick's Sporting Goods, Inc, where I enhanced store reputation through meticulous attention to sales floor presentation and customer engagement. Skilled in upselling strategies and customer service, I excel in creating positive experiences and fostering teamwork. My adaptability and problem-solving abilities have consistently boosted customer satisfaction and sales outcomes.
Overview
2
2
years of professional experience
Work History
Apparel Sales Associate
Dick's Sporting Goods, Inc
10.2023 - Current
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Boosted sales through effective upselling techniques and knowledge of current fashion trends.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
Camp Counselor & Afterschool Teacher
YMCA of Greater Charlotte
05.2023 - 02.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Sales Associate & Court Monitor
Sky Zone Trampoline Park
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored visitor behavior and safety in establishment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC06.2028
Skills
- Strong product knowledge
- Goal-oriented mindset
- Store maintenance
- Upselling strategies
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Adaptable and Flexible
- Creative Thinking
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Active Listening
Timeline
Apparel Sales Associate
Dick's Sporting Goods, Inc
10.2023 - Current
Camp Counselor & Afterschool Teacher
YMCA of Greater Charlotte
05.2023 - 02.2024
Sales Associate & Court Monitor
Sky Zone Trampoline Park
06.2022 - 01.2023
Bachelor of Science - Nursing
East Carolina University