Morgan Williams
Atlanta,GA
Summary
As a quick-learner used to working in high pressure situations, I'm eager to thrive in a collaborative team environment. Although the majority of my history is within the non-profit and mental health sector, I do have a service industry background. As an outgoing people-person, I excel in environments prioritizing customer service and experience. I'm looking for a reliable bartending job in a positive, engaging environment as I continue my education.
Overview
4
4
years of professional experience
Work History
Bilingual Crisis Counselor Supervisor
Crisis Text Line
, United States
08.2022 - Current
- Performs active rescues when texter safety has been identified as imminent risk
- Works with Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
- Monitors Crisis Counselor conversations for training adherence and quality support
- Ensures Crisis Counselor’s adherence to code of conduct and escalate if required
- Participates in trainings and internal working groups to increase quality services delivery
Bartender/Server
Uno Pizzeria & Grill
Albany, NY
09.2021 - 07.2022
- Maintained cleanliness and organization of bar area during busy shifts
- Provided exceptional customer service by engaging with guests and addressing needs
- Described drink flavors and taste profiles to customers to help with ordering decisions
- Developed good working relationships with fellow employees through effective communication
- Collaborated with kitchen staff to ensure timely service of food and drinks
Case Worker and Sexual Assault Advocate
St. Peter's Crime Victim Servies
Albany, NY
12.2021 - 07.2022
- Fulfilled on-call duties by working a 24-hour crisis hotline for survivors domestic violence, sexual assault, and crime
- Responded to emergency rooms to assess and fulfilled the needs of survivors in moments of high risk crisis
- Facilitated onboarding training for new staff, managers, and supervisors
- Maintained a caseload of clients and worked directly with them after initial contact in the hospital
- Advocated for survivors in legal settings, medical settings, and mental health settings
Education
BA - Sociology with a Minor in Political Science
University at Albany
Albany, NY05.2020
SUNY Oswego
Oswego, NY05.2017
Skills
- Fluency in Spanish
- Anticipating guest needs
- Hospitality and accommodation
- Delivers and receives information in a timely, clear, and professional manner
- Alcohol awareness
- Reflective listening
- Customer order processing
- Customer service
- Engaging personality
Awards
2018-2020 Spellman Academic Achievement Award: to recognize and acknowledge the academic achievements of our students of African, Asian, Latino, and Native American heritage.
Member of Pi Sigma Alpha National Political Science Honorary Society: to recognize and promote high academic achievement in the field of political science
Timeline
Bilingual Crisis Counselor Supervisor
Crisis Text Line
08.2022 - Current
Case Worker and Sexual Assault Advocate
St. Peter's Crime Victim Servies
12.2021 - 07.2022
Bartender/Server
Uno Pizzeria & Grill
09.2021 - 07.2022
BA - Sociology with a Minor in Political Science
University at Albany
SUNY Oswego
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