Morgan Williamson
Mobile
Summary
Experienced and motivated worker who has knowledge in customer service, management, childcare, and insurance. Hard worker who proves success with results. Strives to achieve set goals in a neat and timely manner.
Overview
5
5
years of professional experience
Work History
Supervisor
Bop's Frozen Custard
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Key Holder
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Counted drawers, did deposits, as well as keep inventory.
Life Insurance Agent
Globe Life Liberty National
12.2023 - 04.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
Crew Lead
Lenny's Grill and Subs
08.2022 - 12.2023
- Typically worked 40 hours a week with constant standing
- Trained employees in time management and proper ways to perform tasks
- Checked the stock room and labeled items with dates to stay on top of stocks
- Took phone calls regarding customer issues in an effective and timely manner
- Worked many positions when needed
- Monitored team members in order to verify work quality and to address concerns
- Measured our product volume
- Trained employees on daily duties
- Counted drawers at night as well as kept track of inventory
Crew Member / Crew Lead
Lenny's Grill and Subs
08.2021 - 08.2023
- Works on average 35-40 hour work weeks including doubles
- Opens and closes the store (key holder)
- Maintained customer satisfaction
- Works quickly and precisely to effectively meet needs
- Take phone calls regarding customer issues in an effective and timely manner
- Bake bread and cookies as well as chop/slice products
Counselor Afterschool Provider
In The Zone Childcare Services
08.2020 - 06.2021
- Worked part time on weekdays
- Cared for children of varying ages
- Took responsibility for meeting children's and parent's needs
- Monitored kids and their health
- Cleaned bodily fluids and other messes when needed
- Cleaned the workplace and maintained a safe environment
- Stood for hours to entertain and provide emotional support
Education
Continuing Education -
MGCCC (Mississippi Gulf Coast Community College)
05.2022
Highschool Diploma -
Ocean Springs High School
01.2021
Skills
- Superior work ethic
- Great communicator
- Problem solver
- Dependable
- Team player
- Adaptable / Versatile
- Quick Learner
- Calm and mature
- Attentive to detail / Perfectionist
- Computer Proficient
- Management skills
- Customer service
- Phone/computer skills
- Works many positions (versatile)
- Training and mentoring
- Goal oriented
- Staff management
Timeline
Supervisor
Bop's Frozen Custard
04.2024 - Current
Life Insurance Agent
Globe Life Liberty National
12.2023 - 04.2024
Crew Lead
Lenny's Grill and Subs
08.2022 - 12.2023
Crew Member / Crew Lead
Lenny's Grill and Subs
08.2021 - 08.2023
Counselor Afterschool Provider
In The Zone Childcare Services
08.2020 - 06.2021
Continuing Education -
MGCCC (Mississippi Gulf Coast Community College)
Highschool Diploma -
Ocean Springs High School
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