Morgan Willsey

• Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Documented all findings in concise reports and independently make decisions related to liability and coverages.

• Exceed order volume and client satisfaction KPIs via focused trend analysis and client feedback incorporation

• Communicate with clients through written correspondence, 15+ per day

• Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
• Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.

• Educated clients on relevant policies and options and answered questions to remedy issues.
• Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
• Collaborated with cross-functional teams to develop customized solutions for complex client needs, resulting in increased sales revenue.
• • Communicate with Logistics to optimize transportation within appropriate customer constraints.