Morgan Zamzow
Menasha,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses strong communication skills, facilitating seamless collaboration within the team. Eager to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Teacher
The Learning Center Daycare, LLC
04.2016 - Current
- Effective and positive communication with parents, students, and colleagues to provide feedback and discuss care strategies.
- Kept detailed records of student progress and behavior, fostering a thorough understanding of documentation and attention to detail.
- Maintained meticulous medical recordkeeping, ensuring compliance with regulatory standards and accurate documentation of health-related student information, highlighting a commitment to accuracy and adherence to protocols.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Delivered compassionate one-on-one support to students with learning disabilities and behavioral issues, fostering an environment of empathy and patience to empower their developmental progress and academic success.
Customer Support Representative
Spectrum Communications
09.2020 - 07.2021
- Provided attentive care to clients, ensuring their needs were met promptly and with compassion.
- Managed client accounts with a commitment to confidentiality, safeguarding personal information while facilitating transaction processing.
- Participated in weekly team meetings, actively contributing to goal-setting for personal and team objectives.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Consistently received 5-star reviews from customers and managers.
Sales Associate
Younkers
11.2014 - 04.2016
- Developed and refined customer service and communication skills
- Answered customer calls and routed to appropriate departments
- Upheld standards of high-quality customer interactions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Certified Nursing Assistant -
Fox Valley Technical College
Appleton, WI05.2024
Early Childhood Teacher Aide -
Fox Valley Technical College
Appleton, WI01.2023
High School Equivalency Degree -
Fox Valley Technical College
Appleton, WI01.2018
Skills
- Effective and consistent communication
- Prioritizing of assigned tasks
- Strong organizational skills
- Familiarity with various computer programs and aptitude for quickly mastering new software applications
- Working well under pressure and fast-paced environments
- Highly focused and adaptive
- Exhibiting a caring and empathetic approach in all tasks and interactions
Certification
CPR Certified
Timeline
Customer Support Representative
Spectrum Communications
09.2020 - 07.2021
Assistant Teacher
The Learning Center Daycare, LLC
04.2016 - Current
Sales Associate
Younkers
11.2014 - 04.2016
Certified Nursing Assistant -
Fox Valley Technical College
Early Childhood Teacher Aide -
Fox Valley Technical College
High School Equivalency Degree -
Fox Valley Technical College