Morgan Duval

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Achieved full supervisory compliance during my time serving as interim director for the Phoenix Veterans Home and facilitated a pass for the department in the most recent state audit.
• Kick-off of remote telehealth programs including supervisory visits and PT evaluations for Phoenix Veterans Home
• Development and implementation of appropriate compliance regulatory procedures for telehealth program based on applicable state law
• Subject Matter Expert in NetHealth EMR for comprehensive patient documentation, management, billing, and compliance

• Lead Therapist to a team of 5 therapists
• Management of document due dates and therapist productivity
• Communication with the corporate/business team regarding therapist productivity, challenges, and processes.
• Evaluation and treatment of 25-40 patients per week.
• Communication with therapy team regarding corporate policies and procedures, as well as new PDGM model workflow solutions.
• Subject Matter Expert in TherapySync EMR for comprehensive patient documentation, management, billing, and compliance
• Reduced company audit risk with improved medicare therapy utilization rates from 90% in 2021-22 to 75% in 2022-2023, demonstrating results and intent with services provided.
• Achieved a 100% increase in overall branch census from 2021-2023 with appropriate therapy utilization and management.
• Collaboration and communication with the care team, including physicians, nurses, case management, occupational therapists, social work, and speech therapy.
• Performance of multiple mobility and power mobility device evaluations with a 99% insurance approval rate for power chair coverage.
• Develop, document, and manage project plans in accordance with relevant standards, for example, “Scooter School” rolled out at all ALFs in the city - a virtual and interactive program designed to train new power chair recipients in power chair operation and safety considerations

• Develop and implement regular weekly yoga classes with a focus on end-user satisfaction and retention
• Subject Matter Expert in Mindbody Software for comprehensive billing and scheduling.
• Build relationships in the community to bolster the clientele, reputation, and community

• Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
• Subject Matter expert in WellSky EMR for charting patients' progress and update departmental records.
• Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
• Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.

• Developed and implemented protocols to reduce the incidence of medical complications with 95% success rate to promote patient safety and outcomes with post-surgical status
• Subject Matter Expert in Athena EMR for comprehensive patient documentation, management, billing, and compliance
• Supervision of exercise technicians including skills assessment as well as delegation of appropriate treatment interventions.

• Gave public talks on importance of health education and specific disease prevention and treatment strategies.
• Expanded clientele through effective networking, marketing strategies, and referrals from satisfied clients, contributing to the growth of the health coaching practice.
• Established and maintained partnerships with community organizations to promote health education programs.
• Interpreted health data and recorded clients' health status.
• Delivery of regular weekly virtual yoga classes throughout the COVID pandemic.
• Virtual Health Coaching for individual clients with a focus on developing home exercise adherence strategies - 95% compliance rate.

• Delivery of concierge, in-home physical therapy services to clients in and around Scottsdale, AZ under the LLC PhysioinMotion.
• Relationship building with referral sources, including physicians, fitness centers and gyms, and physical therapy peers.
• Self- marketing and management of referral leads including cold calling and in-service scheduling, preparation and presentation.

Evaluation, plan of care, treatment, and discharge planning of 7-12 patients per shift worked in an acute rehabilitation (IARF) inpatient setting.

• Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
• Used ERMs to chart patients' progress and update departmental records.
• Evaluation and treatment of 10-14 orthopedic patients per day in an outpatient orthopedic setting.