Morgan Herrera, MSHCA
Walnut Creek,CA
Summary
Dynamic and empathetic healthcare leader with extensive experience in stakeholder relations and process improvement. Successfully led cross-functional teams to implement impactful wellness programs, contributing to client retention and engagement while driving measurable health outcomes.
Overview
8
8
years of professional experience
Work History
Health Engagement Director
Cigna Healthcare
Walnut Creek, CA
01.2021 - 02.2026
- Led Health Engagement team across two markets with full management and technical responsibility for team output.
- Expanded business opportunities and ongoing collaboration with internal and external stakeholders, and presented product updates and trends to senior leaders, brokers, and clients.
- Developed and implemented well-being marketing campaigns to increase member participation in health programs.
- Collaborated with CA market leadership to define and execute on strategic objectives for client retention initiatives.
- Adapted team plans and goals to address operational and resource challenges.
- Developed market Client Engagement Academy event to build client relationships within different industries, and foster learning, collaboration, and wellness program idea sharing.
Health Educator Associate
Kaiser Permanente
Fremont, CA
03.2019 - 01.2021
- Developed and implemented health education programs and classes tailored to diverse populations.
- Supervised interns with projects. and tasks, conducted workflow training and performance coaching for new team members.
- Served as liaison between inpatient and outpatient departments to coordinate meetings and communications; integrated educational materials into patient protocols and delivered key operational insights.
- Managed program effectiveness, budgets, inventory, and project development for educational initiatives, outreach efforts, and departmental programs.
- Streamlined healthcare directive workflows, increasing process efficiency by 33% and overall workflow effectiveness by 91%, resulting in reduced processing time.
- Improved class utilization and reminder workflows, reducing appointment no-shows by approximately 15% within three months and contributing to a 27% overall decrease in department no-shows between 2018–2019.
Patient Care Team Lead
Pill Club
San Carlos, CA
04.2018 - 03.2019
- Led daily operations for a team of approx. 20 Patient Care Coordinators, ensuring efficient workflow and high-quality service delivery.
- Coordinated the hiring process, including interviews, candidate selection, and new team member onboarding and training facilitation.
- Collaborated with IT, medical, and pharmacy teams to identify and resolve operational challenges to enhance care coordination and the overall patient experience.
- Provided direct patient support, health education, and troubleshooting assistance for account software applications.
- Served as active member of the company’s Wellness Committee, organizing employee engagement initiatives, supporting workplace safety efforts, and planning recognition events to promote a positive and collaborative work environment.
Education
Master of Science - Health Care Administration
California State University, East Bay
Hayward05-2019
Bachelor of Science - Community Health Sciences: Public Health
University of Nevada, Reno
Reno05-2017
Skills
- Strategic planning and execution
- Program management/implementation
- Stakeholder relations
- Process improvement
- Change management
- Situational adaptability
- Empathetic leadership
Timeline
Health Engagement Director
Cigna Healthcare
01.2021 - 02.2026
Health Educator Associate
Kaiser Permanente
03.2019 - 01.2021
Patient Care Team Lead
Pill Club
04.2018 - 03.2019
Master of Science - Health Care Administration
California State University, East Bay
Bachelor of Science - Community Health Sciences: Public Health
University of Nevada, Reno