Morgann Nazaroff
Vancouver,WA
Summary
Adept Automotive Service Technician with fast learning capabilities and a strong work ethic. Known for adaptability and active listening, consistently enhancing customer satisfaction and vehicle functionality. Achieved a significant increase in repeat business through outstanding service, always looking to improve and learn new skills and techniques in the automotive field.
Overview
2
2
years of professional experience
Work History
Automotive Service Technician
Supreme Tire and Accessories
2024.07 - Current
- Inspected vehicles along with performing preventive maintenance such as component replacement, engine tune-ups, oil changes, tire rotations, tire change/wheel balancing and more
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles after newly installed replacement parts to determine proper functionality.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Service Technician
Alan Webb Chevrolet
2023.06 - 2024.07
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Maintained vehicle records by recording service and repair tasks, using CDK and XTime.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Performed programming procedures on vehicles via computer and designated software as per procedure requirement following repairs or as to update modules within the vehicle to correct a customer complaint.
- Attended various in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
Automotive Lube Technician & Manager Assistant
Precision Tune Auto Care
2022.09 - 2023.08
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Worked alone or in team-based systems to complete oil changes each day.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Kept shop areas neat, clean, and free of safety hazards.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Battleground & Summit View High School
Battle Ground, WA06.2020
Skills
- Automotive Maintenance
- Installations and repairs
- Vehicle maintenance and repair
- Brake Systems repair and understanding
- Vehicle Inspection
- Valid Driver's License
- Strong Work Ethic
- Diagnostic abilities
- Calibrating systems
- Advanced knowledge of technology
- Adaptability
- Active Listening
Timeline
Automotive Service Technician
Supreme Tire and Accessories
2024.07 - Current
Automotive Service Technician
Alan Webb Chevrolet
2023.06 - 2024.07
Automotive Lube Technician & Manager Assistant
Precision Tune Auto Care
2022.09 - 2023.08
High School Diploma -
Battleground & Summit View High School
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