Morganne S. Welds
Summary
Customer-focused and detail-oriented Merchant Service Representative with experience in banking, healthcare, and government sectors. Resolving client inquiries, managing POS systems, and maintaining merchant compliance. Adept at building client relationships, performing administrative tasks with accuracy, and providing high-quality service in fast-paced environments. Seeking to contribute strong organizational and technical support skill to the Merchant Service team.
Overview
7
7
years of professional experience
Work History
Emergency Medical Technician
Health Services Authority
01.2024 - 07.2024
- Provided emergency medical care and pre-hospital life support to patients in critical conditions.
- Assessed patient condition, recorded vital signs, and documented all interventions in compliance with medical protocols.
- Administered on-site treatments including CPR, oxygen therapy, wound care, and fracture immobilization.
- Safely transported patients to medical facilities, monitoring and adjusting care en route as needed.
- Communicated with dispatchers, hospital staff, and law enforcement to ensure smooth coordination during emergencies.
- Maintained clean, stocked, and fully operational ambulances and medical equipment.
- Responded to 911 calls promptly, demonstrating calm and efficiency in high-pressure situations.
- Followed safety procedures to reduce patient and crew risk during transport and on-scene response.
- Participated in regular training and drills to stay current with EMS protocols and certifications.
- Provided compassionate support to patients and families during traumatic events.
Merchant Service Representative
Cayman National Bank
01.2023 - 07.2023
- Responded to merchant inquiries regarding payment processing, settlement timelines, and banking services.
- Receive merchant applications via email or directly from customers.
- Processed daily merchant settlements with accuracy, ensuring timely fund transfers and compliance with bank standards.
- Respond to after-hour merchant help line.
- Assisted in the programming, testing, and deployment of POS terminals to client sites, following regulatory and security protocols.
- Ensured all merchant interactions were handled with professionalism, contributing to high client satisfaction and retention.
- Supported routine maintenance and troubleshooting of merchant equipment, coordinating with tech teams as needed.
- Creat merchant accounts in the bank system.
Office Assistant
Travel Cayman – Government of the Cayman Islands
02.2021 - 07.2021
- Tracked quarantine compliance for 200+ travelers weekly using government systems.
- Coordinated logistics for arrivals, accommodations, and inspections.
- Managed sensitive information in compliance with data protection policies.
Customer Service Agent
Cayman Islands Customs Agency
07.2017 - 12.2017
- Handled 50+ inquiries daily about customs processes, import/export documentation, and shipments.
- Improved delivery clearance efficiency by 25% through effective issue resolution.
- Managed logistics coordination and record-keeping for incoming goods.
Education
EMS Certification -
EMT & Fire Training Incorporated
01.2022
Level 2 High School Diploma - Math, English, Integrated Science, Physical Education
Clifton Hunter High School
01.2015
Skills
- Merchant account & POS support
- Customer service & complaint resolution
- Credit card processing & settlement
- Banking products & services knowledge
- Terminal programming & deployment
- Microsoft Office Suite (Excel, Outlook, Word)
- Compliance & documentation accuracy
Timeline
Emergency Medical Technician
Health Services Authority
01.2024 - 07.2024
Merchant Service Representative
Cayman National Bank
01.2023 - 07.2023
Office Assistant
Travel Cayman – Government of the Cayman Islands
02.2021 - 07.2021
Customer Service Agent
Cayman Islands Customs Agency
07.2017 - 12.2017
Level 2 High School Diploma - Math, English, Integrated Science, Physical Education
Clifton Hunter High School
EMS Certification -
EMT & Fire Training Incorporated
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