Morgan Smith Childers
Covington,GA
Summary
Organized and dedicated with proven track record of providing exceptional customer service and support in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Regional Sales Manager
Marriott International, Inc.
10.2020 - 11.2021
- Successfully built new relationships and gained trust with customers as the reorganization was constantly changing
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong and confident negotiation skills.
Sales Manager
Marriott International, Inc.
12.2018 - 03.2020
- 2019 Achieved goal of 105% ($2,959,320 out of $2,810496)
- Represent the four (4) W Hotels in the Southeast Region: W Atlanta - Downtown, Buckhead, Midtown and New Orleans French Quarter
- Group Booking parameters consisted of any rooms only or rooms with space inquiries between 10-400 rooms on peak
- Managed the sales phase and secure the customer relationship by negotiating terms during the contracting phase and ensure both parties requirements are met, all while enhancing the benefit of the hotel
- Manage the sales phase and secure the customer relationship by negotiating terms during the contracting phase and ensure both parties requirements are met, all while enhancing the benefit of the hotel
- Partnered daily with Director of Sales, Revenue and leadership to develop new strategies for group forecasting
- Engage with all on property counterparts at each hotel (Catering, Revenue, Operations) to ensure client satisfaction is beyond the average throughout the entire sales phase
Sales Executive
Marriott International, Inc.
09.2017 - 12.2018
- Achieved over 125% of 2018 annual Outbound Account Based goal of about $360,000
- Achieved 25% room night growth and 26% revenue growth YTD for 2018 in special corporate segmentation
- Proactively identified new account growth and built relationships with local accounts that had potential to produce globally with any Marriott International Hotel, ranging between group and transient business
- Maximized pull through for the Northeast Regional Sales Office by being their onsite contact and conducting site visits, strategizing daily with the revenue team and leadership, and increasing group closure
- Engaged daily with Account Executives to increase room night production within their deployed accounts by identifying projects and analyzing daily reports
- Monitored and partnered with Business Transient guest arrival with the goal of finding local demand that drives revenue, room night production, and build/ maintain strong account relationships
Regional Sales Manager
Marriott International, Inc.
07.2016 - 09.2017
- Achieved 125% of 2017 annual goal (booked $1,310,374.11 to a group goal of $1,049,659.46)
- Gained customer commitment for all managed properties in the Southeast, with a primary focus on Louisiana and Alabama markets, based on their specific strategies
- Provided customers with detailed and accurate proposals based on customer’s specific preferences daily
- Created customer loyalty by delivering outstanding customer service and relationship skills
- Earned customer satisfaction scores above average in 2016
- Trained new hire Sales Managers on opportunity entry, sales call process and organizational skills
- Worked closely with property teams and area sales team to close on business and harbor customer relationships
Sales Coordinator
Starwood Hotels
06.2015 - 07.2016
- Supported the eight (8) Sales Managers that ranged between Group, Catering, Luxury/Transient, and Meetings/Events
- Communicated with clients, prepared and conducted site visits
- Generated proposals and contracts, and processed turnovers daily
Education
Restaurant Hospitality Management
The University of Alabama
Tuscaloosa, AL2015
Skills
- Sales Expertise
- Client Account Management
- Market Research
- Business Administration
- Quote Preparation
- Public Speaking and Presentations
- Negotiation Skills
- Product and Service Sales
- Customer Support
- Written Communication
- Direct Sales
- CI, Teams, Microsoft Office, POS
Accomplishments
- 2019 Above Property Sales Team of the Year for Eastern Region of Marriott International
- 2018 Manhattan Top 5 Producer for Q2 & Q3
- 2016 Elite Award: Sales Team Achiever - Southeast Segment Team
Timeline
Regional Sales Manager
Marriott International, Inc.
10.2020 - 11.2021
Sales Manager
Marriott International, Inc.
12.2018 - 03.2020
Sales Executive
Marriott International, Inc.
09.2017 - 12.2018
Regional Sales Manager
Marriott International, Inc.
07.2016 - 09.2017
Sales Coordinator
Starwood Hotels
06.2015 - 07.2016
Restaurant Hospitality Management
The University of Alabama
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