Sketch-up
Morgan, Tsing Tak Chan
Former Crew Member
Edinburgh
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. With the academic training in England, I got a deeper knowledge in global aviation industry and its economic mechanism, also more commitment to the career development in the industry.
Work History
Cafe-all-rounded
Saint of Mohka
Leicester
10.2021 - 01.2022
- Cooking
- Beverages making
- Cashiering
- Stock-management
Cabin Crew Member
Hong Kong Airlines
Hong Kong
10.2018 - 04.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Occasional supervise the galley operation and assist junior crew member for during service.
Temporary Demi-chef
Blacksheep Group HK
Hong Kong
07.2018 - 09.2018
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with other personnel to produce and modify menus and selections.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained well-organized mise en place to keep work consistent.
Cabin Crew Member
HK Express Airways
Hong Kong
10.2015 - 03.2018
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Conduct first aid and medical assist to sick passengers or medical personnel
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conduct in-flight retailing and promotion campaign, handle on demand food and beverages and cashiering job tasks.
International Experience - Working Holiday
Long-term Travel experience
Melbourne, Darwin, Adelaide and Perth
05.2013 - 05.2015
- Travelling abroad makes me more resourceful and helps me grow stronger to withstand uncertainty and stress
- Understand the multicultural living and working environment, familiar with different mindsets and backgrounds. Makes me no stranger to working in multicultural environment such as aviation industry.
- Communication skills were polished, familiar with different English accents and cultures
- Working abroad trains my adaptability, I will be able to both adapt to different work environments and be flexible in the long run.
- Various experiences during the 2 years visa period. Farm, factory and Restaurants.
Education
Master of Science - Air Transport Management
09.2021 - 10.2022
- Elected to Course representative
Top-up Degree - Business Administration And Management
09.2010 - 11.2012
Associate of Business Administration - Business And Administration
09.2006 - 10.2008
Skills
Fluency in Mandarin and English
Software
AUTO CAD
Interests
Muay Thai Boxing
Italian Opera
Cooking
Boxing
I practice Muay Thai boxing for more than 2 years. I am still practicing even I moved into the UK. I love the intense cardio routine and the combat, it helps me to keep my cardiovascular ability and also helps me to reduce stress.
Timeline
Cafe-all-rounded - Saint of Mohka
10.2021 - 01.2022
De Montfort University - Master of Science, Air Transport Management
09.2021 - 10.2022
Cabin Crew Member - Hong Kong Airlines
10.2018 - 04.2020
Temporary Demi-chef - Blacksheep Group HK
07.2018 - 09.2018
Cabin Crew Member - HK Express Airways
10.2015 - 03.2018
International Experience - Working Holiday - Long-term Travel experience
05.2013 - 05.2015
University of Managment And Technology - Top-up Degree, Business Administration And Management
09.2010 - 11.2012
Caritas Bianchi College of Careers - Associate of Business Administration, Business And Administration
09.2006 - 10.2008
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