Sketch-up
Morgan, Tsing Tak Chan
Former Crew Member
Edinburgh
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. With the academic training in England, I got a deeper knowledge in global aviation industry and its economic mechanism, also more commitment to the career development in the industry.
Work History
Cafe-all-rounded
Saint of Mohka
Leicester
10.2021 - 01.2022
- Cooking
- Beverages making
- Cashiering
- Stock-management
Cabin Crew Member
Hong Kong Airlines
Hong Kong
10.2018 - 04.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Occasional supervise the galley operation and assist junior crew member for during service.
Temporary Demi-chef
Blacksheep Group HK
Hong Kong
07.2018 - 09.2018
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with other personnel to produce and modify menus and selections.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained well-organized mise en place to keep work consistent.
Cabin Crew Member
HK Express Airways
Hong Kong
10.2015 - 03.2018
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Conduct first aid and medical assist to sick passengers or medical personnel
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conduct in-flight retailing and promotion campaign, handle on demand food and beverages and cashiering job tasks.
International Experience - Working Holiday
Long-term Travel experience
Melbourne, Darwin, Adelaide and Perth
05.2013 - 05.2015
- Travelling abroad makes me more resourceful and helps me grow stronger to withstand uncertainty and stress
- Understand the multicultural living and working environment, familiar with different mindsets and backgrounds. Makes me no stranger to working in multicultural environment such as aviation industry.
- Communication skills were polished, familiar with different English accents and cultures
- Working abroad trains my adaptability, I will be able to both adapt to different work environments and be flexible in the long run.
- Various experiences during the 2 years visa period. Farm, factory and Restaurants.
Education
Master of Science - Air Transport Management
09.2021 - 10.2022
- Elected to Course representative
Top-up Degree - Business Administration And Management
09.2010 - 11.2012
Associate of Business Administration - Business And Administration
09.2006 - 10.2008
Skills
Fluency in Mandarin and English
Native Cantonese speaker
MS Office (Word,PP, Excel)
Culinary skills and knowledge
Restaurant operation and management
First-aid (St John HK)
In flight safety and crowd control skills
Customer service and complain handling
Chinese to English translation
Software
AUTO CAD
Interests
Muay Thai Boxing
Italian Opera
Cooking
Boxing
I practice Muay Thai boxing for more than 2 years. I am still practicing even I moved into the UK. I love the intense cardio routine and the combat, it helps me to keep my cardiovascular ability and also helps me to reduce stress.
Timeline
Cafe-all-rounded - Saint of Mohka
10.2021 - 01.2022
De Montfort University - Master of Science, Air Transport Management
09.2021 - 10.2022
Cabin Crew Member - Hong Kong Airlines
10.2018 - 04.2020
Temporary Demi-chef - Blacksheep Group HK
07.2018 - 09.2018
Cabin Crew Member - HK Express Airways
10.2015 - 03.2018
International Experience - Working Holiday - Long-term Travel experience
05.2013 - 05.2015
University of Managment And Technology - Top-up Degree, Business Administration And Management
09.2010 - 11.2012
Caritas Bianchi College of Careers - Associate of Business Administration, Business And Administration
09.2006 - 10.2008