Morghann Thomas
Tacoma
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Adult Family Home
Burien, WA
- Did Office Organizing and duties for the Owner;
- Faxing; Filing; Printing; Data entry
- Bookkeeping (10$ an hour)
- Volunteer/Assist with the Residents in the Adult Family Home (Activities and meal time).
- I have worked with the Elderly and Adults with Developmental Disabilities
Program Manager
Hope Human Services
Lakewood, WA
06.2024 - Current
- Supporting clients with Intellectual Disabilities
- Program management of up to 6 homes with clients who have individual needs
- Providing State requirements
- Managing staff who work with the supported individuals
- Completing and updating State Documents (FA/PBSP’s, IISP’s, ETP’s)
- Following Procedure and Protocols
- Providing Leadership and guidance
- Provide oversight to Direct Support professionals
- Work very closely with Families of the clients being supported and applicable state agencies for each client
- Responsible for staff development, parent and family education; learning individuals care prior to admittance and educating others on care; assisting with housing for individuals and admits, and working collaboratively with all other disciplines to ensure all needs are met for the individuals
- The Program Manager participates as a member of the management team in maintaining quality and continuity of care.
- Provide leadership and guidance, and provide oversight to Direct Support professionals (DSP’s).
- Responsible for staff development; parent and family education; learning individuals' care prior to admittance and educating others on care; assisting with housing for individuals and admits.
- Working collaboratively with all other disciplines to ensure all needs are met for the individuals.
- Supervises all direct support professionals within their program.
- Schedules staff for program and responsible for education and orientation on the individuals plans, and forms for documentation.
- Participates in rotating, on call responsibilities providing support 24 hours per day, 7 days a week.
- Assisting with scheduling staff to work open shifts
- Medication Management
- Scheduling conflicts
Case Manager/Lead Case Manager
First-Choice In-Home Care
Renton, WA
07.2022 - 05.2024
- Managed a caseload of 80-90 clients within a team of four.
- Provided care to adults and minors with developmental disabilities, mental health diagnoses, and elderly individuals.
- Coordinated staffing for clients across multiple counties.
- Established client care teams, managed schedules, and directed care providers to meet client needs.
- Attended weekly department and agency meetings to share resources and ensure positive client relations.
- Participated in weekly team meetings, offering feedback and delegating tasks.
- Ensured client health and safety through supervision and oversight.
- Coordinated with various departments including Human Resources, Training, and Fiscal.
- Conducted intake assessments and semi-annual home visits.
- Completed administrative reports within deadlines.
- Utilized proactive problem-solving methods.
- Demonstrated effectiveness both independently and as a team member.
- Prioritized teamwork and addressed pressing needs beyond caseload assignments.
- Lead Case Manager
- Supported the Senior Case Manager in managing a caseload of 320 clients.
- Handled administrative tasks, APS/CPS filings, and client hospitalizations.
- Addressed client health and safety concerns and conducted caseload audits.
- Assisted in caregiver hiring, staffing, and training.
- Provided assistance during client health and safety emergencies.
- Oversaw the team in the absence of the Senior Case Manager.
- Offering feedback and creative problem-solving to support clients and caregivers.
- Developed a comprehensive understanding of State Programs related to client care services.
- Facilitated communication between the Home Care Agency, State Case Managers, and Clients
Retail Sales Professional
Xfinity
Tacoma, WA
07.2019 - 03.2020
- Sell Internet, Cable, Home Phone, Home Security, Mobile
- Make a quota monthly based on sales
- 15$/hourly pay plus monthly Commission
- Month of training for new employees plus weekly training on new products
- Our motto is based on great customer service
- Technical Assistance
- Cash Handling
- Inventory management
Education
Bachelor’s Degree - Sociology, Social Work
Pacific Lutheran University
Parkland, WA05-2022
Diploma - undefined
Gov. John R. Rogers High School
Puyallup, WA06-2017
Skills
- File organization
- Reception duties
- Data entry
- Data entry expertise
- Paperwork processing
- Scheduling
- Document management
- Bookkeeping
- Spreadsheet creation
- Meeting scheduling
- Calendar management
- Document control
- Report preparation
- Expense tracking
- Operations support
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Completed payroll for staff of 28 direct reports.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Nurse Delegation
- Nursing Assistant Registration
- CPR/First-Aid
Timeline
Program Manager
Hope Human Services
06.2024 - Current
Case Manager/Lead Case Manager
First-Choice In-Home Care
07.2022 - 05.2024
Retail Sales Professional
Xfinity
07.2019 - 03.2020
Diploma - undefined
Gov. John R. Rogers High School
Adult Family Home
Bachelor’s Degree - Sociology, Social Work
Pacific Lutheran University
MAR Reconciliation
Maintaining and updating client medications and changes, Monthly updates and consolidations. The accuracy of documentation for administration to the client following the five rights (i.e., Right Person, Right Dose, Right Route, Right Time, Right medication).