Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Rodgers

1955 Plainfield Ave Ne Grand Rapids,MI

Summary

Extensive knowledge and experience in the Title industry specifically dealing with mortgage refinances and purchases. I like to challenge myself and I respond to challenges with confidence and determination.

Overview

18
18
years of professional experience
1
1
Certification

Work History

  • Preparing closing statements
  • Conducting closings
  • Preparing deeds and discharges etc to clear up title issues
  • Dispersing files-sending payoff wires etc
  • Handling all recordings and mailing them out.

Document Specialist

DLS Servicing Consultants
12.2023 - Current
  • Review all document packages for accuracy
  • Log all errors made by Initial Review Team
  • Research and advise on Property Title Commitment Issues
  • Log mailing records for document packages
  • Streamlined workflow processes by collaborating with team members on effective document management strategies.
  • Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
  • Assist with review for high priority time sensitive files

Senior Escrow Officer

Radian settlement services
02.2021 - 10.2022
  • Worked with USAA, Wells Fargo, and Pennymac to facilitate refinance transactions
  • Balanced the file with lender and title figures
  • Verified payoffs e.g: mortgage payoffs, tax lien payoffs, divorce payoffs
  • Verified taxes due
  • Verified correct vesting
  • Qualified for annual performance based bonus
  • Excellent communication with both lenders and borrowers as well as internal communication
  • Was given extra tasks such as working the disbursement rejection queue as well as recording overage/ shortage reports

Escrow Officer

Owners title agency LLC
03.2020 - 11.2020
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
  • Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Worked files efficiently from start to close including disbursement, e recording, issuing policies, and handling post closing issues.

Escrow Assistant

Sun Title Agency
08.2016 - 03.2020
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Ordered demands, HOA statements, evidence of insurance, payoffs, releases, death certificates, divorce decrees, and all other applicable title clearance documents.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered customer questions to maintain high satisfaction levels.
  • Worked at a high volume for both refinance and purchase escrow officers ensuring all files were worked meticulously and all title issues were cleared and file was ready for closing.

Title Curative Specialist

First American Mortgage Services
06.2013 - 08.2016
  • Maintained regular communications with clients to discuss and resolve issues.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Store Manager

Sprint/Nextel
08.2006 - 06.2013
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

High school diploma -

Unity Christian high school
Hudsonville, MI
06.2003

Medical Assisting - Medical Assisting

Career Line Tech Center
Hudsonville, MI
06.2003

Skills

  • Excellent communication skills both written and verbal
  • Ability to work in a fast paced environment and multi task
  • Notary Public expires March 2026
  • Ability to work well both individually and as part of a team
  • Attention to Detail
  • Real Estate Industry Knowledge
  • File Organization
  • Time Management
  • Microsoft Office
  • Fraud Detection and Prevention
  • Analytical and Critical Thinking
  • Knowledge of Resware, Soft Pro 360, Ramquest, and FAMOS file systems
  • Title Document Review
  • Closing Document Preparation
  • Closing Disclosure
  • Loan Document Packages

Certification

Notary Public

Timeline

Document Specialist

DLS Servicing Consultants
12.2023 - Current

Senior Escrow Officer

Radian settlement services
02.2021 - 10.2022

Escrow Officer

Owners title agency LLC
03.2020 - 11.2020

Escrow Assistant

Sun Title Agency
08.2016 - 03.2020

Title Curative Specialist

First American Mortgage Services
06.2013 - 08.2016

Store Manager

Sprint/Nextel
08.2006 - 06.2013

High school diploma -

Unity Christian high school

Medical Assisting - Medical Assisting

Career Line Tech Center

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Kristin Rodgers