Moriah Coffey
Taylors,SC
Summary
Dynamic business leader with experience improving food safety scores and cultivating talent in Chick-fil-A restaurants. I excel in fostering team growth, implementing effective training programs, and driving operational excellence and guest care.
Overview
5
5
years of professional experience
Work History
Director of Training
Chick-fil-A
Taylors, SC
03.2025 - Current
- Selected and developed a team of trainers for front and back of restaurant.
- Created BOH training program focused on food safety protocols.
- Enhanced food safety score from six to three within five months.
- Invested in team member development, prioritizing initial six months after hire.
FOH Coordinator
Chick-fil-A
Taylors, SC
01.2023 - 03.2025
- Executed projects to enhance business operations and guest experience.
- Conducted interviews and selected talent aligned with store needs and values.
- Transformed financial management by optimizing team money handling procedures.
Team Leader
Chick-fil-A
Taylors, SC
03.2020 - 01.2023
- Ensured smooth and punctual restaurant opening and closing each day.
- Oversaw 10-16 employees during shifts, delegating daily tasks and managing breaks.
- Resolved guest conflicts to promote loyalty, both in-person and through online Spotlight reports.
- Trained new hires across all positions, ensuring compliance with CFA's quality standards.
- Completed daily and end-of-month inFORM reports accurately and timely.
Medical Technician/Shift Supervisor
Shepherd's Care
Greenville, SC
12.2020 - 04.2021
- Supervised four caregivers and 25-30 residents during second shift as medical technician.
- Administered medications and conducted basic patient assessments efficiently.
- Provided direct patient services by addressing questions and resolving concerns promptly.
- Engaged with patients and families, exemplifying compassion and teamwork standards.
Education
Bachelor of Science - Health Sciences
Bob Jones University
Greenville, SC05-2021
Skills
- Operational efficiency
- Business oversight
- Financial management
- Talent selection
- Food safety regulations
- Training and developing others
- Customer experience enhancement
- Effective communication
Timeline
Director of Training
Chick-fil-A
03.2025 - Current
FOH Coordinator
Chick-fil-A
01.2023 - 03.2025
Medical Technician/Shift Supervisor
Shepherd's Care
12.2020 - 04.2021
Team Leader
Chick-fil-A
03.2020 - 01.2023
Bachelor of Science - Health Sciences
Bob Jones University