Moriah Davis
Summary
Detail-oriented Certified Phlebotomy Technician (NHA) with hands-on experience in venipuncture, capillary blood collection, and specimen processing. Committed to maintaining accuracy and infection control standards while providing patient care across all age groups. Strong background in healthcare customer service, patient registration, and electronic medical records, ensuring safe and efficient operations.
Overview
6
6
years of professional experience
Work History
Phlebotomist
TCA Health
Chicago
02.2026 - 06.2026
- Performed venipuncture and capillary blood collection on patients of all ages.
- Verified patient identity using two patient identifiers before specimen collection.
- Collected, labeled, processed, and prepared specimens for laboratory testing.
- Ensured specimen integrity through adherence to proper collection, handling, and transportation procedures.
- Followed OSHA, HIPAA, and infection control guidelines to ensure patient safety.
- Delivered compassionate patient care by explaining procedures, contributing to reduced patient anxiety.
- Maintained a clean, organized, and well-stocked phlebotomy area.
- Documented collections accurately in electronic medical records (EMR), enhancing data reliability and patient tracking.
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
Skokie
01.2023 - 03.2024
- Collected patient demographics and processed documentation accurately.
- Registered patients and verified insurance information.
- Assisted patients with appointment scheduling, registration, and billing inquiries.
- Scheduled appointments and coordinated patient care.
- Maintained HIPAA compliance while delivering excellent customer service.
Customer Service Representative
SCR medical transportation
Chicago
06.2020 - 01.2023
- Managed a high volume of inbound calls while providing exceptional customer service.
- Assisted patients with transportation needs and appointment coordination.
- Scheduled non-emergency medical transportation for patients.
- Maintained accurate scheduling records and documentation.
Education
Plainfield East High School
Plainfield, ILSome College (No Degree) -
Central State University
Wilberforce, OHSkills
- Venipuncture Capillary Blood Collection Specimen Collection & Processing Specimen Labeling Specimen Handling & Transportation Infection Control HIPAA Compliance Patient Identification Medical Terminology Electronic Medical Records (EMR/EHR) Patient Care Customer Service Communication Time Management Attention to Detail Team Collaboration
- Blood Sample Analysis
Timeline
Phlebotomist
TCA Health
02.2026 - 06.2026
Patient Access Representative
NorthShore University HealthSystem - Skokie Hospital
01.2023 - 03.2024
Customer Service Representative
SCR medical transportation
06.2020 - 01.2023
Plainfield East High School
Some College (No Degree) -
Central State University