Moriah Jones
Ocala,FL
Summary
I am an enthusiastic, determined, reliable, and recognizable professional. Proven track record in, performance monitoring and team leadership, driving service excellence while training junior staff. Recognized for enhancing operational efficiency, and fostering strong, reliable clientele relationships.
Overview
6
6
years of professional experience
Work History
Data Center Lead Technician Engineer
Amazon Web Services
Washington, DC
03.2021 - 12.2023
- Performed hardware and Linux software troubleshooting, and routine maintenance of rack servers, blade servers, and networking switches and systems.
- As the on-call lead person for my sites, I monitored, evaluated, and coordinated the environments to ensure optimal performance and reliability of equipment. This includes coordinating with other teams and vendors to resolve hardware or software issues.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
Advanced Repair Technician and Client Consultant
Geek Squad - Best Buy
Winchester, VA
06.2020 - 03.2021
- Provided technical support for clients by responding to inquiries via telephone, email, online chat, or other communication channels. I established relationships with these clients and formed a trusted partnership.
- Drove the precinct service numbers to an all-time high, and was labeled and awarded as the number one precinct on the eastern coast of the USA. This was due to my clienteles' skills, deductive reasoning, and troubleshooting.
- Collaborated with management to develop a new form of technician training. This training covered troubleshooting, as well as client relationship management skills.
Security Officer, IT Support Specialist
Summit Point Motorsports Park
Summit Point, WV
01.2018 - 07.2020
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control, safety hazards, and emotionally deregulated personnel during events held at the facility.
Education
Associate of Applied Science - Applied Laboratory Technical And Computer Science
Blue Ridge Community And Technical College
Inwood, WVHigh School Diploma -
Musselman Highschool
Inwood, WVSkills
- Hardware and Software Troubleshooting
- Linux and Window 8/10/11 Administration
- Performance Monitoring
- Technical Support
- Team leadership
- Project management
- Problem-solving
Referrals and References
Available upon request
Certification
OSHA 30 DOL
Timeline
Data Center Lead Technician Engineer
Amazon Web Services
03.2021 - 12.2023
Advanced Repair Technician and Client Consultant
Geek Squad - Best Buy
06.2020 - 03.2021
Security Officer, IT Support Specialist
Summit Point Motorsports Park
01.2018 - 07.2020
Associate of Applied Science - Applied Laboratory Technical And Computer Science
Blue Ridge Community And Technical College
High School Diploma -
Musselman Highschool
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