MORIAH KOENIG
New Braunfels ,TX
Summary
Highly driven individual successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
RBT
BlueSprig
08.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Operations Manager
Raising Canes
07.2021 - 08.2023
- Trained employees on duties, policies and procedures
- Forecasted customer demand to set prices or credit terms for goods or services
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Supervised employees through planning, assignments and direction
- Tracked monthly sales to generate reports for business development planning
- Administered employee discipline through verbal and written warnings
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Guided management and supervisory staff to promote smooth operations
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Led employee evaluations with constructive feedback to boost performance
- Built and maintained loyal, long-term customer relationships through effective account management
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Designed sales and service strategies to improve revenue and retention
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Torchy's Tacos
05.2019 - 05.2020
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
CNA
Homecare Assistants of Austin
02.2016 - 08.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX01.2015
Skills
- Operations Management
- Staff Training
- Strategic Planning
- Recruiting and Hiring
- Motivation
- Schedule Management
- Training and Development
Timeline
RBT
BlueSprig
08.2024 - Current
Operations Manager
Raising Canes
07.2021 - 08.2023
Assistant Manager
Torchy's Tacos
05.2019 - 05.2020
CNA
Homecare Assistants of Austin
02.2016 - 08.2016
High School Diploma -
New Braunfels High School
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