Moriah Lederman
Leo,IN
Summary
Reliable business professional offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
TECH SUPPORT SPECIALIS
BROTHERHOOD MUTUAL INSURANCE COMPANY
01.2013 - 01.2017
- Answered approximately 30 requests from agents and employees with their tech support needs by phone and email daily
- Improved the web-based application quoting system that was built in-house through testing; detailed steps to improve functionality
- Lead quarterly developmental projects
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency
- Purchased/renewed company licensing products throughout the year and met with department heads to budget for the new year items
IT INTERN
BROTHERHOOD MUTUAL INSURANCE COMPANY
05.2013 - 08.2013
- Responsibilities included: data entry on insurance forms, scanning and indexing payroll forms for clients, and assisting in starting new program for form storage.
Education
CISR DESIGNATION -
01.2016
B.S. KINESIOLOGY - Sports Management
INDIANA UNIVERSITY - PURDUE UNIVERSITY INDIANAPOLIS
01.2014
Skills
- Customer Relations
- Budget management
- Data analysis
- Time management
Timeline
IT INTERN
BROTHERHOOD MUTUAL INSURANCE COMPANY
05.2013 - 08.2013
TECH SUPPORT SPECIALIS
BROTHERHOOD MUTUAL INSURANCE COMPANY
01.2013 - 01.2017
CISR DESIGNATION -
B.S. KINESIOLOGY - Sports Management
INDIANA UNIVERSITY - PURDUE UNIVERSITY INDIANAPOLIS
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