Brenda Jimenez
Santa Rosa,Texas
Summary
Dynamic and results-oriented professional with extensive experience at Big Lots, specializing in customer service and cash handling. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Proven track record in streamlining checkout processes, significantly reducing waiting times, and fostering repeat business through exceptional service and professionalism.
Overview
9
9
years of professional experience
Work History
Cashier/sales Associate/ Furniture Sales Specialis
Big Lots
Harlingen, TX
11.2015 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate In Biomedical Engineering - Medical Equipment
Texas State Technical College
Harlingen, TX06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
Timeline
Cashier/sales Associate/ Furniture Sales Specialis
Big Lots
11.2015 - Current
Associate In Biomedical Engineering - Medical Equipment
Texas State Technical College