Moriah Moses
Louisville,KY
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 09.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Proved successful working within tight deadlines and a fast-paced environment.
E-Branch Representative
Park Community Credit Union
05.2021 - 08.2021
- Provided members and potential members with information about accounts and services
- Performed transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines
- Worked closely in teams to come up with new and innovative ideas.
- Coordinated staff training programs to improve product knowledge and enhance customer service skills.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with other departments to ensure seamless client experience, improving overall branch performance.
Personal Shopper
Instacart
05.2017 - 03.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Pharmacy Technician
Kroger Central Fill
06.2015 - 02.2017
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Package Handler
UPS
08.2014 - 01.2015
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Line Assembler
GE
01.2013 - 12.2013
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
Business Office Associate
CarMax
10.2012 - 12.2012
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Technical Customer Service Representative
Charter Communications
08.2011 - 05.2012
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
Medicare Billing and Enrollment and Claims Specialist
Humana
09.2008 - 08.2009
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Education
A.A. in Business Administration -
Jefferson Community And Technical College
Louisville, KYCertification in Nursing - Practical Nursing
Galen College of Nursing
Louisville, KY07.2024
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Workplace Safety
- Team Collaboration
- Confidentiality and HIPAA
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
Volunteer Experience
- Waggener Traditional High School, Senior Correspondent, 09/2004, 05/2007, Host/Anchor Waggener’s television morning announcements, Read scripted lines in front of students and staff, Operated television studio and editing equipment
- Junior Red Cross, Volunteer, 06/2003, 2006, Tutored younger kids and helped assist with craft activities. Monitored activities at Episcopal Church Home
- Red Cross Wheels Transportation, Volunteer, Completed secretarial duties such as filing, answering phones, organizing etc.
- Center for Women and Families, West Louisville Family Festival, 07/2002, 2004, Assisted vendors and the West Louisville Family campus with setting up and taking down booths
Certification
- PMP - Project Management Professional
- Business Certification, Jefferson Community & Technical College - 2022
Timeline
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 09.2022
E-Branch Representative
Park Community Credit Union
05.2021 - 08.2021
Personal Shopper
Instacart
05.2017 - 03.2020
Pharmacy Technician
Kroger Central Fill
06.2015 - 02.2017
Package Handler
UPS
08.2014 - 01.2015
Line Assembler
GE
01.2013 - 12.2013
Business Office Associate
CarMax
10.2012 - 12.2012
Technical Customer Service Representative
Charter Communications
08.2011 - 05.2012
Medicare Billing and Enrollment and Claims Specialist
Humana
09.2008 - 08.2009
A.A. in Business Administration -
Jefferson Community And Technical College
Certification in Nursing - Practical Nursing
Galen College of Nursing