Moriah Palacios
Orange,CA
Summary
Dynamic professional with a proven track record at Albertsons Vons Pavilions Inc, excelling in teamwork and organizational skills. Enhanced departmental efficiency through innovative process improvements and effective vendor relations. Recognized for delivering exceptional customer service and maintaining meticulous attention to detail, driving operational success and compliance.
Overview
35
35
years of professional experience
Work History
Department Specialist
Albertsons Vons Pavilions Inc
Fullerton, CA
08.2001 - Current
- Streamlined departmental operations to optimize workflow efficiency and improve service delivery.
- 2. Crafted comprehensive training resources aimed at maintaining uniform performance standards among new employees.
- Provided mentorship to junior staff, emphasizing best practices for maintaining compliance with organizational policies and procedures.
- Implemented systematic inventory control measures to ensure precise stock levels and reduce discrepancies.
- Implemented process improvements to elevate departmental accuracy and streamline operational procedures.
- Mentored junior staff on best practices for compliance with company policies and procedures.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with key stakeholders to ensure alignment of department goals with overall company objectives.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Negotiated contracts with external partners/vendors to secure optimal terms benefiting both parties involved.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Administrative Assistant
Albertsons Vons Pavilions Inc
Fullerton, CA
05.1996 - 08.2001
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Facilitated communication between departments, enhancing information flow and collaboration.
- Organized and maintained filing systems, improving document retrieval efficiency by 30%.
- Implemented office supply inventory system, minimizing shortages and optimizing budget usage.
- Coordinated travel arrangements, balancing cost-effectiveness with employee preferences for enhanced satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Retail Worker
Albertsons Grocery Store
Diamond Bar, CA
03.1991 - 05.1996
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Managed cash handling procedures, ensuring accuracy and security.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Collaborated with team members to achieve sales goals and improve store operations.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Walnut High
Walnut, CA06-1991
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Vendor relations
- Business administration
Timeline
Department Specialist
Albertsons Vons Pavilions Inc
08.2001 - Current
Administrative Assistant
Albertsons Vons Pavilions Inc
05.1996 - 08.2001
Retail Worker
Albertsons Grocery Store
03.1991 - 05.1996
High School Diploma -
Walnut High
35 years
Working 35 years with Albertsons's Inc. I've administrated serval positions. Worked as a Checker and Bookkeeper in stores. I worked as a switchboard operator and Administrative Assistant in the corporate office and currently Pricing Specialist. I'm well rounded and pick up projects easily. I'm great with timelines and work well with others as a team. I'm very meticulous, thorough and take pride in my work.