Moriah Pierson
Round Rock,TX
Summary
Over the last 15 years, I have worked in talent and project management across multiple industries including Telecommunications, Electric and Recreational vehicles, Manufacturing, Water treatment, and Software development. Throughout my career, I have excelled in my capacity to lead and learn while using my skillset to improve business operations, customer satisfaction, and increased revenue. Some of my top attributes are vendor/client relations, crisis management, and data analysis.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager - Software
AYRO Inc.
07.2022 - 01.2024
- Led a cross-functional team of software engineers, designers, and quality assurance analysts to successfully deliver a high-quality software product in 18 months.
- Created test scenarios, methodologies, and tools to ensure thorough testing during BETA stages.
- Unveiled and presented the product during our live events and ongoing customer demos.
Head of Service & Support
AYRO Inc.
03.2022 - 01.2024
- Orchestrated a successful hands-on retrofit of 129 vehicles across 24 states in just 2 months.
- Executed in-depth review of 537 open cases in NetSuite resulting in 90.13% closure rate within my first 45 days.
- Analyzed data collected during these types of projects to implement departmental changes which led to 33% improvement in case resolution time and overall increase in CSAT and new revenue.
Customer Service and Support Programs Manager
Sweetwater Home Services
06.2017 - 03.2022
- Spearheaded a team of 10 in warranty and service requests, and increased department revenue by 62% during my tenure.
- Created a Critical Response Program for the plumbing crisis caused by the 2021 Texas freeze, resulting in an 87% retention rate of those affected by partial or complete losses of their systems.
Delivery Coordinator & Internal Service Advisor
Camping World
03.2016 - 05.2017
- Coordinated with internal sales managers and service personnel to provide prompt and efficient delivery of 18-25 units a week.
- Performed quality assurance inspections on all dealership inventory, successfully closing 200-300 work orders a month.
Senior Sales Lead
Capital Wireless
09.2014 - 12.2015
- Demonstrated excellent product knowledge and effectively communicated key brand messages to consumers, resulting in increased sales and being appointed as Brand Ambassador for Samsung.
Store Manager
Destination Maternity Corp
08.2013 - 09.2014
- Led a team of 12 in successful store operations. Personalized the shopping experience by maintaining client books resulting in an 11% increase in dollar per ticket sales.
Education
High School Diploma -
Living Water Ministries
Skills
- Risk Management
- Resource Allocation
- Talent Management
- Business Development
- Go-to-Market Strategy
- Jira, Visio, Advanced Excel and Smartsheet
- Conflict Resolution
- Software Development Lifecycle
- Client relations specialist
- Presentations
Certification
- Actively pursuing my PMP
Timeline
Project Manager - Software
AYRO Inc.
07.2022 - 01.2024
Head of Service & Support
AYRO Inc.
03.2022 - 01.2024
Customer Service and Support Programs Manager
Sweetwater Home Services
06.2017 - 03.2022
Delivery Coordinator & Internal Service Advisor
Camping World
03.2016 - 05.2017
Senior Sales Lead
Capital Wireless
09.2014 - 12.2015
Store Manager
Destination Maternity Corp
08.2013 - 09.2014
High School Diploma -
Living Water Ministries
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