Federal Assistance Analyst State of New Mexico Department of Finance
06.2021 - Current
Confirm clients’ eligibility under the program’s policy and procedure
Provide professional and courteous customer service to all constituents
Review electronic applications submitted by renters and homeowners for rent and/or utility assistance
Approve or deny applications based on eligibility and documentation provided
Performed audits of previous awards and drafted and/or approved notices of repayment based on findings of fraud or misuse of rental assistance funds.
Prepared and labeled outgoing mail for efficient distribution. Updated spreadsheets and databases to track notices of nonpayment.
Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
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