MORIS SHERLYNS
Summary
Results driven customer service professional with a strong track record of resolving customer issues efficiently and enhancing overall customer satisfaction. Known for excellent communication, active listening, and the ability to remain calm under pressure in fast paced environments. Highly adaptable and dependable with a focus on teamwork and delivering consistent high quality support. Skilled at identifying customer needs, troubleshooting problems, and providing effective solutions that build trust and loyalty. Committed to exceeding expectations and creating positive customer experiences at every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GDCC
USA
01.2024 - 03.2026
- Call center experience
- Answer inbound calls and respond to patient inquiries with professionalism and empathy.
- Provide accurate information regarding appointments, insurance, billing, medications, or medical procedures.
- Schedule, cancel, and reschedule appointments using practice management software.
- Coordinate with doctors, nurses, and departments to manage patient flow.
- Send confirmations and instructions to patients via email, SMS, or calls.
- Use tools like Zoom, Teams, electronic fax, VoIP phone systems, and CRM platforms.
- Maintain a secure, quiet, and HIPAA-compliant home workspace.
- Troubleshoot basic tech issues or coordinate with IT support when necessary.
Customer Service Representative
Omni Interactions
USA
01.2023 - 12.2024
- Responded to high-volume calls during natural disasters, providing accurate information about shelters, relief programs, and safety procedures.
- Scheduled appointments, verified insurance eligibility, and explained healthcare services.
- Entered and updated patient data in HIPAA-compliant systems.
- Made outbound calls and responded to inquiries with the goal of converting leads into sales.
- Conducted scripted surveys with consumers and professionals for market research purposes.
- Recorded responses accurately and neutrally, maintaining a professional tone at all times.
- Excellent written and verbal communication skills with strong attention to detail.
- Thrives in fast-paced, high-volume environments while working independently from home.
Education
High School Diploma -
HIGH SCHOOL
USASkills
Advanced critical thinking and decision making
High speed and accurate data entry skills
Efficient problem solving and issue resolution
Strong relationship building and customer retention
Excellent verbal and written communication
Ability to work independently in a remote environment
LANGUAGES
ENGLISH, FRENCH, CREOLE: Full Professional
Timeline
Customer Service Representative
GDCC
01.2024 - 03.2026
Customer Service Representative
Omni Interactions
01.2023 - 12.2024
High School Diploma -
HIGH SCHOOL