Morissa Gouak
Lancaster,PA
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
MyEyeDr
12.2021 - Current
- Cultivated collaborative environment to enhance patient care and experience
- Managed office operations, financial performance, and team development
- Ensured compliance with HR policies, fostering a productive and safe workplace
- Partnered with community doctors and vendors to deliver personalized eyecare solutions.
Assistant Manager
MyEyeDr
06.2020 - 12.2021
- Led purpose-driven team through recruitment, training, and ongoing development
- Achieved financial success by driving Key Performance Indicators (KPIs) and patient loyalty
- Upheld service standards to enhance patient retention and satisfaction
- Managed HR policies and ensured compliance for a productive work environment.
Optometric Technician
MyEyeDr
08.2018 - 06.2020
- Supported Optometrists with patient preparation, preliminary testing, and measurements
- Received training to deliver best-in-class vision care and patient experience
- Maintained optical merchandise to meet quality standards and patient needs.
Education
Associate Degree in Marketing -
Southern New Hampshire University
Skills
- Team Leadership and Development
- Financial Management and KPI Achievement
- Patient Care and Satisfaction
- HR Policies and Compliance
- Optical Merchandising and Standards
- P&L Management
- Project Planning
Websites
Certification
ABOC Certified Optician
Accomplishments
- Recognized for exceptional leadership and operational excellence as Assistant Manager.
- Achieved [specific goal or accomplishment] during tenure as General Manager.
Extracurricular Activities
[Optional: Include any relevant volunteer work or extracurricular activities that demonstrate additional skills or interests.]
Timeline
General Manager
MyEyeDr
12.2021 - Current
Assistant Manager
MyEyeDr
06.2020 - 12.2021
Optometric Technician
MyEyeDr
08.2018 - 06.2020
Associate Degree in Marketing -
Southern New Hampshire University
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