MOROLAYO OLANIYAN
Lagos,Lagos
Summary
Enthusiastic individual experienced in transforming concepts and ideas into detailed product drawings. Offering engaging and pleasant personality with expertise implementing best design practices. Experience as Product Designer within [Industry]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Product Designer, OJ Solution
OJ Solutions
12.2021 - Current
- Converted project specifications into drawings and other materials that would be used to create product.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Produced rapid prototypes using [Type of Software].
- Suggested enhancements to product design that would improve user experience.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Followed quality control procedures.
- Documented each step in product's design process for use in manuals.
- Identified changes in project scope and modified job schedule accordingly.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Contacted proper stakeholders to share changes to project scope and timelines.
Customer Care Representative, Bethanykulture
Bethanykulture
11.2017 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Production Manager,House of Sota
House Of Sota
11.2016 - 06.2022
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Customer Care Representative, My Extensions Nig
My Extensions Nig
01.2016 - 10.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Education
MBA - Masters in Business Adminstraction
Wayne State University
Detroit, MI2025
Bachelor of Science - Sociology
University of Lagos( UNILAG)
Lagos, Nigeria.12.2014
High School Diploma -
Brilliant Child College
Akoka, Bariga06.2010
Skills
- Issue Resolution
- Technical Drawings
- Client Needs Assessment
- Protective Equipment Knowledge
- AutoCAD
- Troubleshooting
- Creative Solutions
- Product Design
- Business Opportunity Development
- Commercial Trend Research
- Social Media Advertising
- Product Testing
- Mockups and Prototypes
- Client Relationships
- Product Management
- New Product Introduction Strategies
- Mockups and Design Frames
Timeline
Product Designer, OJ Solution
OJ Solutions
12.2021 - Current
Customer Care Representative, Bethanykulture
Bethanykulture
11.2017 - Current
Production Manager,House of Sota
House Of Sota
11.2016 - 06.2022
Customer Care Representative, My Extensions Nig
My Extensions Nig
01.2016 - 10.2016
MBA - Masters in Business Adminstraction
Wayne State University
Bachelor of Science - Sociology
University of Lagos( UNILAG)
High School Diploma -
Brilliant Child College
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