Morris Brown
Jacksonville,FL
Summary
Proactive leader known for exceptional problem-solving and analytical abilities. Known for exceeding production and quality metrics and winning several department awards for top performance.
Overview
27
27
years of professional experience
Work History
Owner/Operator
First Coast Messenger
Jacksonville, FL
02.1999 - Current
- Managed logistics operations, ensuring timely deliveries and customer satisfaction.
- Developed cost-effective routing strategies to enhance operational efficiency.
- Trained and mentored staff on best practices and company policies for operational excellence.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Analyzed performance metrics to identify areas for process improvement and streamline workflows.
Medicare Review Analyst
PIT Medical Services
Jacksonville, FL
06.2021 - 06.2024
- Achieved highest production 36 out of 46 months, averaging exceeding production requirements at 112% production
- Achieved perfect quality results for 24 months and 99.9% quality score average for 14 months
- Analyzed patient data to ensure compliance with regulatory standards and internal policies.
- Collaborated with healthcare teams to review and resolve discrepancies in medical records.
- Conducted thorough assessments of clinical documentation for accuracy and completeness.
- Identified discrepancies in financial and medical records, leading to improved internal controls.
Front Office Manager
Doubletree By Hilton
Jacksonville, FL
02.2016 - 06.2021
- Led a team of front desk staff, providing training and mentorship to enhance service quality.
- Analyzed front office performance metrics to identify areas for improvement and implement strategies.
- Developed standard operating procedures that enhanced compliance with brand standards and policies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Night Auditor
Wingate Hotel
Jacksonville, FL
03.2014 - 02.2016
- Managed nightly financial audits, ensuring accuracy in revenue reporting and balancing cash drawers.
- Coordinated front desk operations, enhancing guest satisfaction through effective communication and problem resolution.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Education
Associate of Science - Medical Technology
Montgomery College
Tacoma Park, MDAccredited - Medical Technology
University of Maryland
Baltimore, MDHigh School Diploma -
Roosevelt High School
Washington, D.C.Timeline
Medicare Review Analyst
PIT Medical Services
06.2021 - 06.2024
Front Office Manager
Doubletree By Hilton
02.2016 - 06.2021
Night Auditor
Wingate Hotel
03.2014 - 02.2016
Owner/Operator
First Coast Messenger
02.1999 - Current
Associate of Science - Medical Technology
Montgomery College
Accredited - Medical Technology
University of Maryland
High School Diploma -
Roosevelt High School