Summary
Overview
Work History
Education
Skills
Core Skills And Proficiencies
Certification
Timeline
Generic

MORRIS ENGLISH

Sherman Oaks,CA

Summary

With extensive experience as a Pre-Owned Auto Acquisitions Assistant/Sales Associate, I am excited to begin the next part of my journey. Recently I have acquired my Commercial Driver's License , and I am eager to expand my skill set and become an asset to whoever I work for. With my understanding of DOT regulations and safe driving practices, I'll be sure better help the efficiency and security of the company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

DOT Shuttle Driver

FedEx
09.2023 - Current
  • Followed company policies and procedures and maintained compliance with standards and DOT regulations.
  • Regularly loaded and unloaded packages up to 100lbs into company box truck
  • Pickup packages from LAX airport and transport them to our station in North Hills CA (50 miles roundtrip)
  • Operated with safety and skill to avoid accidents and delays. Familiar with different traffic conditions and construction hazards
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids


Pre-Owned Auto Acquisitions Specialist / Sales Associate

Van Nuys Chrysler Dodge Jeep RAM
08.2020 - Current
  • Conduct thorough auto history research using various databases and websites, assess the condition of pre-owned vehicles, perform administrative and data entry tasks, provide exceptional customer service, and assist with transport coordination.
  • Provide exceptional customer service, including following up with customers to resolve any issues with recent transactions, providing lease return and customer sale of vehicle assistance, and providing step-by-step transactional guidance from initiation of the contract to DMV paperwork
  • Assist with transport coordination, including arranging courtesy vehicles for customers, moving incoming trade-ins to the service department, and facilitating pickup and delivery of vehicles to and from the dealership

Guest Services Associate

Drive LA Rentals
01.2023 - 09.2023
  • Assist customers in renting vehicles, verify insurances, guide customers through rental contracts, and ensure superior customer service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Understand their wants and needs and accommodate them with the car that would be ideal
  • Verify insurances to make sure that their insurance would cover any possible damages. Guide them through purchasing temporary insurances if necessary
  • Work collaboratively with team members to ensure efficient operations and superior customer service.

Host / Busser

Islands Restaurant
09.2018 - 03.2020
  • Welcome and seat guests, manage reservations, attend to guests' requests and inquiries, handle phone calls and reservations, and collaborate with team members to maintain a clean dining area.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

Associate of Science - Kinesiology

Los Angeles Valley College
Valley Village, CA
06.2021

High School Diploma -

Taft Charter High School
Woodland Hills, CA
06.2015

Skills

  • Communication and Interpersonal Skills
  • Commercial Drivers License CDL
  • DOT Inspections
  • Safe Driving Practices
  • Data Entry
  • Customer Assistance

Core Skills And Proficiencies

  • Auto Research
  • Condition Assessment
  • Risk Assessment
  • Customer Service
  • Administrative Tasks
  • Data Entry

Certification

CA Commercial Driver's License with Air Brakes and manual transmission capabilities

Timeline

DOT Shuttle Driver

FedEx
09.2023 - Current

Guest Services Associate

Drive LA Rentals
01.2023 - 09.2023

Pre-Owned Auto Acquisitions Specialist / Sales Associate

Van Nuys Chrysler Dodge Jeep RAM
08.2020 - Current

Host / Busser

Islands Restaurant
09.2018 - 03.2020

Associate of Science - Kinesiology

Los Angeles Valley College

High School Diploma -

Taft Charter High School

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