Morris Jessie
Richardson
Summary
Driven professional with a track record of enhancing customer loyalty at Music Access through expert conflict resolution and empathy. Excelled in high-stress situations, demonstrating superior problem-solving and active listening skills. Proven ability in organizing and leading warehouse operations, significantly reducing product damage. Skilled in customer service and order processing, committed to maintaining safe and efficient work environments.
Also Warehouse lead on assembly production. Building workstation, manufacturing vinyl records for clients interested in creating there sound recording on vinyl for distribution. Assembling storage units for catalogs we keep on the warehouse for storage.
Overview
11
11
years of professional experience
Work History
Mechanical Facer
FedExField
11.2023 - 02.2025
- Increased overall productivity by organizing workstations and maintaining accurate inventory records.
- Ensured adherence to health and safety regulations, maintaining a clean and sanitary work environment for the protection of both staff and clients.
- Managed daily salon operations including appointment coordination, payment processing, and facility maintenance tasks when needed.
- Generated repeat business through personalized client interactions and consistent follow-up communications.
Customer Service Representative / Warehouse Lead
Music Access
02.2019 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat businesses sponded to customer requests for products, services, and company information.
- Manufacturing of vinyl records, order pulling, Warehouse labor of pallets and organizing racks for catalogue orders.
Truck Loader
Fed Ex
01.2016 - 12.2019
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout a 8-10 hour shifts.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
Maintenance Technician / Assembly/General Labor
Apex
09.2013 - 11.2016
- Package handling, loading trucks . Rack building of work stations for separating incoming deliveries. Shipping and receiving department of the Warehouse, maintaining a count of order pulling for Amazon routes .
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
Diploma - American Studies
Bryan Adams High School
Dallas, TX05.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team lead
- Organizing
- Order Processing
Timeline
Mechanical Facer
FedExField
11.2023 - 02.2025
Customer Service Representative / Warehouse Lead
Music Access
02.2019 - 09.2023
Truck Loader
Fed Ex
01.2016 - 12.2019
Maintenance Technician / Assembly/General Labor
Apex
09.2013 - 11.2016
Diploma - American Studies
Bryan Adams High School
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