Morris Osei
Blacklick,Ohio
Summary
Accomplished Transaction Specialist with a proven track record at JP Morgan & Chase, enhancing transaction accuracy and efficiency. Leveraged expertise in data management and customer service to exceed productivity targets and improve client satisfaction. Skilled in Microsoft Office, adept at fostering customer relations and streamlining processes for optimal results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Transaction Specialist
JP Morgan & Chase
04.2009 - Current
- Streamlined transaction processes for improved accuracy and reduced processing times.
- Exceeded client expectations through the consistent delivery of high-quality service, earning recognition as a top performer within the team.
- Maintained up-to-date knowledge of industry trends and best practices, applying them to daily tasks for optimal results.
- Handled high volume of transactions promptly, consistently meeting productivity targets.
- Developed expertise in various transaction types, becoming a valuable resource for the team and clients alike.
- Reconciled account balances accurately on a monthly basis, ensuring timely resolution of discrepancies and maintaining the integrity of financial records.
- Contributed to the development of training materials for new hires, ensuring they were well-equipped for success in their roles as Transaction Specialists.
- Enhanced client satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted a culture of continuous improvement within the team, driving efforts towards greater efficiency and effectiveness across all aspects of the role.
- Collaborated cross-functionally to implement improvements in transaction procedures.
- Increased team efficiency, assisting colleagues in resolving complex transaction issues.
- Conducted thorough research to resolve discrepancies and prevent potential losses or delays in transaction completion.
- Reduced errors with meticulous attention to detail during transaction verification.
Delivery Driver
Stallion Express
01.2021 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Computer Technician
JESSJILL Computer And Printing Services
01.2005 - 08.2008
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Education
Certification - Cyber Security Specialist
Gulid Education
Online05.2024
High School Diploma -
Kumasi Technical Institute
Ghana, Kumasi08.2006
Skills
- Transaction monitoring
- Payment Processing
- Sales Support
- Data Management
- Customer Service
- Customer Relations
- Paperwork and documentation
- Microsoft Office
Timeline
Delivery Driver
Stallion Express
01.2021 - 08.2022
Transaction Specialist
JP Morgan & Chase
04.2009 - Current
Computer Technician
JESSJILL Computer And Printing Services
01.2005 - 08.2008
Certification - Cyber Security Specialist
Gulid Education
High School Diploma -
Kumasi Technical Institute
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