Hi, I’m
Bonnie Royster
Director
Windsor Locks,CT
Summary
Strategic, people-focused executive with a strong background in client relationship management, team leadership, and service-based operations across healthcare, nonprofit, and financial services industries. Proven ability to build high-touch, value-driven relationships while leading cross-functional teams to deliver consistently exceptional outcomes. Recognized for creating measurable impact through authentic leadership, data-informed decision-making, and deep empathy.
Overview
26
years of professional experience
Work History
CdLS Foundation
Executive Director
01.2017 - Current
Job overview
- Led national foundation supporting families and individuals with rare disorders; spearheaded awareness, development, and service expansion efforts.
- Implemented and managed large-scale virtual programming during COVID, promoting access, wellness, and engagement across diverse stakeholders.
- Grew planned giving revenue by $1M+ through strategic outreach and relationship-building.
- Represented the organization as its public face, collaborating with media, clinicians, and donors to sustain long-term impact and visibility.
Renewal Health Systems
Managing Director
01.2012 - 01.2016
Job overview
- Directed integrated health initiatives focused on corporate wellness and behavioral health, customizing programs for schools and employers.
- Built partnerships with practitioners and HR leaders to deliver measurable well-being outcomes.
- Personally oversaw HIPAA compliance, coaching services, and success metrics to ensure high-value service delivery.
United Way of Central & Northeastern CT
Chief Operating Officer
01.2009 - 01.2012
Job overview
- Managed operations and restructured donor relationship teams, resulting in a 20% campaign overachievement.
- Launched a donor retention program recovering $500K in lapsed giving.
- Created mini contact center and standardized communications for 700+ stakeholders during organizational transition.
MassMutual Financial Group
Director, Emerging Markets Service Center
01.2007 - 01.2008
Job overview
- Led a service team managing $3–10M accounts; introduced KPI tracking to improve client retention, service efficiency, and reporting.
- Streamlined reporting and communications for senior leadership, improving visibility into client satisfaction and team performance.
MassMutual Financial Group
Director, TPA Alliance
01.2006 - 01.2007
Job overview
- Managed data and accounting teams responsible for $5B in financial transactions; implemented cross-training to increase productivity.
- Created onboarding programs and a real-time quality control system that reduced service errors by 20%.
MassMutual Financial Group
Associate Director, Participant Information Center
01.2004 - 01.2006
Job overview
- Managed a national 401(k) call center generating $150M AUM annually; led efforts to surpass KPIs by 20%.
- Launched innovative campaigns and service roles to enhance client engagement and operational communication.
MassMutual Financial Group
Associate Director, Retirement Specialist Group
01.2002 - 01.2004
Job overview
- Designed and implemented asset retention strategies for terminating participants, achieving $65M in retained assets in year two.
- Developed performance metrics that improved morale and accountability.
MassMutual Financial Group
Retirement Specialist
01.2001 - 01.2002
Job overview
- Retained $38M in assets with a 55% success rate; promoted to Team Lead within 4 months based on performance.
- Recognized with multiple nominations for MassMutual’s Service Star award.
Teletech Holdings
Supervisor
01.1999 - 01.2001
Job overview
- Managed banking and brokerage specialists; supported revenue growth of $5M in new deposits and $7M in loans.
Education
Maharishi International UniversityFairfield, IA
Master of Education from Candidate
12-2026
University of MassachusettsAmherst, MA
Bachelor of Science from Finance
01.2006
Skills
- Personalized client engagement
- Strategic Account Growth & Retention
- Team Leadership & Development
- Wellness & Behavioral Health Services
- EAP & Human Services Program Management
- Data-Driven Strategy & KPI Management
- Cultural awareness in management
- Public Speaking & Stakeholder Engagement
Public Engagement And Volunteerism
- Guest Speaker – Springfield College Series (2006–2016)
- Retirement Education Seminars – Various Locations (2003–Present)
- Volunteer – Big Brother/Big Sister, Youth-in-Action, St. Mary’s Teen Pregnancy Program
Honors And Professional Development
- Customer Service Superstar – MassMutual Excellence Council
- Planned Giving Seminar – Rare Genetics Institute
- Member – National Association of Health Services Executives
Timeline
Executive Director
CdLS Foundation
01.2017 - Current
Managing Director
Renewal Health Systems
01.2012 - 01.2016
Chief Operating Officer
United Way of Central & Northeastern CT
01.2009 - 01.2012
Director, Emerging Markets Service Center
MassMutual Financial Group
01.2007 - 01.2008
Director, TPA Alliance
MassMutual Financial Group
01.2006 - 01.2007
Associate Director, Participant Information Center
MassMutual Financial Group
01.2004 - 01.2006
Associate Director, Retirement Specialist Group
MassMutual Financial Group
01.2002 - 01.2004
Retirement Specialist
MassMutual Financial Group
01.2001 - 01.2002
Supervisor
Teletech Holdings
01.1999 - 01.2001
University of Massachusetts
Bachelor of Science from Finance
Maharishi International University
Master of Education from Candidate
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