Moses Boateng

Administrative Management :

• Managed user accounts including passwords resets, account creation and deletion.
• Collaborated with IT team members to identify system requirements and resolve problems.

Office Automation:

• Extensive experience with a broad range of DoD systems and applications, Including ,C-Cure 9000, PeopleSoft Access Management System (PSAMS) Ect.
• Created new accounts, reset passwords and configured access to servers and file management software for users.

Record Management/Quality Control:

• Managed help desk ticketing system used by staff members to request technical assistance.
• Assigned tasks and monitored performance of Help Desk personnel to ensure quality service delivery.

Communications/Customer Service:

• Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
• Demonstrated advanced product knowledge to solve customer issues.

• Management Service/Training : Support the administrative process by helping supervise, educate and train oncoming employees.
• Office Automation: Extensive experience with a broad range of Microsoft's systems and applications.
• RECORDS MANAGEMENT: Receiving logs, Documentations, Forms etc and provide a final quality control review of the documents insuring accuracy.
• COMMUNICATION: Leverage effective communication and customer skills when interacting with many diverse individuals.
• POLICIES: Maintained expertise and accuracy While following company/clients Policies.

With a basic understanding of the ICD 705 I supervised on the standards, safety protocols and company policies. Investigation of security incidents for permanent documentation and record.

• As a Administration Supervisor, Support the administrative process by helping supervise, educate and train oncoming employees.
• Extensive experience with a broad range of DoD systems and applications, Including PASSAGEPOINT, C-CURE, WORKFORCE, OFF365 etc.
• Receive logs, Documentations, Forms etc and provide a final quality review of the documents insuring accuracy.
• Leverage effective communication and customer skills when interacting with many diverse individuals.
• Maintain expertise and accuracy when following company policies.