Moses Chism 3rd
Plano,TX
Summary
Results-driven IT Technician with extensive experience at Innovative Centered Counseling Inc., specializing in system performance optimization and conflict resolution. Successfully led software deployments and AV setups, significantly enhancing network security and stakeholder satisfaction. Proficient in Database Management and customer service, delivering solutions that consistently improve operational efficiency. Aiming to leverage technical expertise to support innovative IT initiatives.
Overview
9
9
years of professional experience
Work History
IT Technician
Innovative Centered Counseling Inc.
Duncanville, TX
05.2016 - Current
- Manage system-wide operating system and software deployments
- Set up hardware and software in optimal configuration to meet network performance requirements
- Broke down and evaluated user problems using text scripts, personal expertise, and probing questions
- Conflict management and customer service skills were utilized to resolve stakeholders, issues, and concerns
- Spearheaded Audiovisual and stage setup for company events
Education
Master of Science - Computer of Information Systems
Prairie View A&M University
Prairie View, TX07-2025
Bachelor of Science - Information Technology
University of North Texas
Denton, TX01.2023
Skills
- C#
- HTML
- CSS
- REACT
- MSQL
- PHP
- Database Management
- System performance optimization
- Security patching
- Debugging
- Application installations
- Helpdesk services
- Mobile fleet management
- IT documentation
- AV equipment management
- Software configuration
- Wireless networking
- Troubleshooting and Diagnostics
- Remote support
- Software updating
- ITIL processes
- Server maintenance
- Operating system management
- Technical support
- Data recovery
- Network security
- Inventory control systems
- Application support
- Software deployment management
- System administration
- Desktop technical support
- Information security
- Mobile device management
- Network troubleshooting
- Virtualization technologies
Training
- Database Management
- Systems Information Technology
- Software Engineering
- Web Authoring
- IT Project Management
- Computer Science I & II
Projects
Senior Design Project, 09/22-05/23, Designed front-end user interface using HTML, CSS, Collaborated with the corporate project sponsor to create a website Buono-Restaurant, 03/23, Utilized React, HTML CSS, to design front-user interfaces, Created reservation, menu options, and Cart functions Alumni Database Management System, 03/23, Constructed database storing Alumni into a system utilizing C++, Developed sort, modify, create new, and delete existing functions
References
References available upon request.
Timeline
IT Technician
Innovative Centered Counseling Inc.
05.2016 - Current
Master of Science - Computer of Information Systems
Prairie View A&M University
Bachelor of Science - Information Technology
University of North Texas
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