Moses Edouard
Brooklyn,NY
Summary
Results-driven Client Success Specialist with a proven track record of cultivating strong client relationships and exceeding customer expectations. Adept at understanding client needs, providing strategic solutions, and ensuring overall satisfaction. Known for exceptional communication skills, both with clients and internal teams, fostering collaboration and enhancing the customer experience.
Overview
3
3
years of professional experience
Work History
Client Success Specialist
Indeed
05.2022 - Current
- Act as the primary point of contact for a book of high-value clients, managing their Indeed experience and ongoing hiring needs.
- Established strong relationships with key clients, resulting in increased revenue.
- Proactively identify and address potential issues, resulting in a 20% reduction in customer churn.
- Conduct regular reviews with clients to review job performances, discuss upcoming product releases, and identify opportunities for revenue growth.
- Collaborated with sales and product teams to address client success objectives.
- Monitored accounts revenue and developed actionable insights to improve efficiency and performance.
- Analyzed customer data to identify trends and develop strategies to increase revenue retention.
- Delivered exceptional customer service to clients by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved client inquiries and complaints within the 24 hour SLA
- Maintained up-to-date knowledge of product and service changes.
- Followed up with clients about resolved issues to maintain high standards of customer service.
- Successfully increased client retention by X% through proactive communication and identifying opportunities for revenue growth.
- Averaged a C-SAT score of 5 for providing excellent service to clients
Bartender
Madison Square Garden, MSG
09.2020 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Communications
Brooklyn College of The City University of New York
Brooklyn, NY05.2013
Skills
- Product Knowledge
- Data Analysis
- Excellent Communication
- Project Management
- Relationship Building
- Customer Retention
- Strategic Planning
- Revenue Growth
- Performance Metrics
Affiliations
- Member of Indeed's IRG BIG
- NYC Indeed Fire Warden
- Member of Indeed's Return Buddy Program
Timeline
Client Success Specialist
Indeed
05.2022 - Current
Bartender
Madison Square Garden, MSG
09.2020 - 05.2022
Bachelor of Arts - Communications
Brooklyn College of The City University of New York